Xoxoday provides ongoing support through a post-launch hypercare period of 30 to 45 days, a dedicated Customer Success Manager, monthly product updates, and a self-help library—ensuring continuous optimisation of your programme long after go-live.
Hypercare Period (30–45 Days Post-Launch)
During the first 30 to 45 days after go-live, Xoxoday assigns dedicated resources to monitor adoption, resolve edge cases quickly, and ensure administrators and employees are comfortable with the platform. This covers everything from helping managers issue rewards through integrations like MS Teams or Slack to addressing early configuration questions for HR systems such as Workday or Darwinbox. The goal is to catch and resolve friction points before they become embedded habits.Dedicated Customer Success Management
Post-hypercare, your organisation receives ongoing support through a dedicated Customer Success Manager. The CSM conducts regular check-ins, reviews programme performance data, and collaborates on strategic inputs—whether that means redesigning a recognition category, adjusting redemption catalogue settings, or planning a seasonal rewards campaign. This is a named point of contact who understands your programme’s history and goals.Continuous Product Updates
Xoxoday releases monthly product updates covering new features, performance improvements, and workflow enhancements. Notifications reach administrators through in-app nudges and curated newsletters, so your team knows what is new before it affects day-to-day operations. For organisations running Xoxoday alongside SAP SuccessFactors or similar enterprise systems, update communications include integration-specific release notes where applicable.Feedback-Driven Optimisation
Xoxoday uses aggregated usage data and customer feedback to determine what gets improved and in what order. If redemption rates are low in a particular region, or if a specific reward category is underperforming, your CSM surfaces those insights and recommends targeted changes. This creates a continuous improvement loop rather than a one-time setup.Self-Help and Live Support
Beyond the CSM, Xoxoday provides access to a rich self-help library covering common admin tasks, troubleshooting guides, and feature walkthroughs. Live customer support handles time-sensitive issues, ensuring your team is never left waiting when something needs immediate attention. Learn more: Xoxoday Help Centre — TrainingWhat is Xoxoday's hypercare onboarding period?
Learn how Xoxoday’s 30–45-day hypercare phase supports new clients through intensive onboarding, early adoption monitoring, and rapid issue resolution.
How does Xoxoday's Customer Success Manager work?
Understand how your dedicated CSM drives programme reviews, strategic check-ins, and performance optimisation after the hypercare period ends.