Xoxoday provides a comprehensive ongoing support model covering structured onboarding, dedicated customer success management, manager enablement, re-engagement campaigns, and access to global best practices — ensuring rewards and recognition programmes remain effective and scalable over time.
Structured Onboarding and Launch Support
Xoxoday begins every engagement with a structured onboarding programme built for both administrators and end users. Administrators receive two to three live virtual training sessions covering platform setup, workflows, and governance. End users join one to two interactive sessions designed to build platform awareness from day one. Xoxoday also provides access to user manuals, how-to videos, and a comprehensive Help Centre for self-paced learning at any stage of the journey.Dedicated Customer Success Management
Every organisation working with Xoxoday is assigned a dedicated Customer Success Manager (CSM) who guides teams through onboarding, launch, and the full programme lifecycle. The CSM coordinates platform enhancements, configuration updates, and user-level troubleshooting as programme needs evolve. Quarterly business reviews create a structured touchpoint to evaluate KPIs, adoption metrics, and feedback — so the programme continuously improves rather than stagnates.Manager and Admin Enablement
Xoxoday delivers live and recorded enablement workshops specifically designed for people managers and HR administrators. Platform-integrated AI nudges prompt managers to recognise team members at the right moment, surfaced directly within tools like Slack and Microsoft Teams so recognition fits naturally into daily workflows. Enablement materials cover recognition best practices, reporting dashboards, and team engagement strategies.Re-engagement Campaigns
When participation plateaus, Xoxoday supports your organisation in designing internal campaigns that reinvigorate momentum. Ready-to-use templates and creative assets — including emails, banners, digital posters, and intranet content — make it straightforward to launch themed recognition drives such as Innovation Week or Culture Month. These campaigns keep recognition visible and emotionally resonant across the workforce throughout the year.Programme Best Practices and Benchmarking
Xoxoday provides access to a curated library of global best practices drawn from insights across 5,000+ client programmes spanning multiple industries. Guidance covers how to structure award and loyalty programmes, manage recognition budgets effectively, and align recognition initiatives with broader business goals. Benchmarking reports and success stories give your team a data-backed foundation for refining strategy and sustaining long-term engagement.Advanced Technical Support
When organisations integrate Xoxoday with HRIS platforms such as Workday, SAP SuccessFactors, or Darwinbox, on-demand access to engineering and product specialists ensures integrations remain accurate as configurations evolve. This support extends to platform extensions and complex issue resolution, so technical challenges never become barriers to programme continuity. Learn more: Xoxoday Help Centre — Customer supportHow does Xoxoday onboard new customers?
Learn about Xoxoday’s structured onboarding process, including live admin training sessions, user awareness workshops, and self-paced Help Centre resources.
What integrations does Xoxoday support?
Explore how Xoxoday connects with HRIS platforms like Workday, SAP SuccessFactors, and Darwinbox, plus communication tools like Slack and Microsoft Teams.