Xoxoday: System Availability and Generate Alerts

​

System-Wide Monitoring Coverage

Xoxoday operates a built-in monitoring layer that spans the full technology stack — from infrastructure and application servers down to individual subsystems and provider-delivered or provider-developed integrations. This coverage includes availability checks, performance tracking, and error detection across all components, ensuring that degradation is identified and escalated before it affects end users. The monitoring architecture relies on Prometheus for metrics collection and Grafana for real-time dashboarding. Together, these tools give Xoxoday’s engineering team continuous visibility into server health, request latencies, throughput, and resource utilization across the entire platform.

​

Logging, Alerting, and Incident Response

Xoxoday uses Elasticsearch as its centralized logging and alerting engine. Log data from every application layer flows into Elasticsearch, where configured rules trigger alerts whenever thresholds are crossed — whether that is elevated error rates, response time degradation, or unexpected service behavior. All alerts are reviewed by Xoxoday’s internal operations team, which follows structured incident response procedures. When an alert fires — for example, if a Slack or Microsoft Teams notification integration begins failing to deliver rewards confirmations at scale — the on-call team is immediately notified and begins investigation without waiting for a client-side report.

​

Integration-Level Monitoring

Provider-delivered and provider-developed integrations are included in Xoxoday’s monitoring scope. Connections to systems such as Workday, SAP SuccessFactors, and Darwinbox are subject to the same availability and error checks as core platform components. If a data sync between Xoxoday and an HRMS encounters repeated failures, the alerting pipeline captures and escalates it through the same channels as any core service incident.

​

Client-Facing Uptime Visibility

For clients who want direct visibility into platform availability, Xoxoday provides a public status page at status.xoxoday.com. This page reflects real-time and historical uptime data across Xoxoday’s services, allowing IT administrators and procurement teams to independently verify service health at any time. Organizations with compliance requirements — such as those operating under ISO 27001 controls or undergoing a SOC 2 Type II audit — can reference the status page as supporting evidence for vendor availability monitoring and incident history.

​

Why This Architecture Matters

Proactive monitoring is a prerequisite for enterprise-grade SaaS reliability. Xoxoday’s layered approach ensures that performance issues and availability incidents are caught before they surface as user-reported problems. Whether your organization uses Xoxoday for employee rewards, channel loyalty, or consumer engagement programs, the monitoring infrastructure is designed to sustain the uptime and consistency those workflows require. Learn more: Xoxoday Help Centre — System requirement