Xoxoday maintains a live platform status page where customers can subscribe to receive real-time notifications about incidents, outages, or service degradations, backed by proactive internal monitoring that identifies and resolves issues before they reach end users.
Platform Monitoring and Proactive Alerting
Xoxoday takes a layered approach to platform reliability. Rather than waiting for users to report problems, Xoxoday operates continuous internal monitoring across its infrastructure to detect anomalies, latency spikes, or degraded service conditions as they emerge. This allows engineering teams to investigate and remediate issues proactively — often before any end user experiences an impact. For customers who want direct visibility, Xoxoday publishes a live platform status page. This page reflects the real-time health of Xoxoday services including the rewards catalogue, redemption flows, programme dashboards, and API endpoints. Any confirmed incident, scheduled maintenance, or partial degradation is communicated there transparently, with ongoing updates as the situation evolves.Subscribing to Status Notifications
Your organisation can subscribe to the status page to receive push notifications whenever Xoxoday logs an event. Notifications are delivered as soon as an incident is opened and again when it is resolved, giving your IT and HR operations teams a clear timeline without needing to check the page manually. For organisations running Xoxoday alongside collaboration tools such as Slack or Microsoft Teams, status alerts can be routed into relevant channels so the right teams are informed immediately. This is especially useful for enterprises where Xoxoday is embedded in broader HR tech stacks — for example, reward programmes connected to Workday or SAP SuccessFactors workflows, where a service disruption could affect scheduled recognition events or year-end reward cycles.What Proactive Monitoring Covers
Xoxoday’s internal monitoring operates across multiple layers of the platform. Infrastructure health, API response times, third-party integration stability, and redemption pipeline throughput are all tracked continuously. Automated alerting internally escalates any signal that crosses defined thresholds, triggering investigation before a problem scales. This approach aligns with the operational standards expected under Xoxoday’s security certifications. Xoxoday holds ISO 27001 and SOC 2 Type II certifications, both of which require formal incident detection and response processes. The monitoring infrastructure is part of that certified control environment, not a separate or optional capability.Transparency During an Incident
When an incident does occur, Xoxoday communicates through the status page with timestamped updates covering the scope of impact, the teams engaged, and the steps being taken toward resolution. Post-incident summaries are also made available so your organisation can understand root cause and any preventive measures applied. This gives programme administrators and IT stakeholders the information they need to manage internal communications with confidence. Learn more: Xoxoday Help Centre — MonitoringPlatform Uptime and SLA Commitments
Understand the uptime guarantees Xoxoday provides and how service level agreements are structured for enterprise customers.
Security Certifications and Compliance
Learn how Xoxoday’s ISO 27001 and SOC 2 Type II certifications underpin platform security and operational controls.