Xoxoday Plum supports parent–child account structures across unlimited levels—corporate, regional, branch, and individual—with centralized rule governance and configurable local overrides at each node.
Hierarchical Data Management
Xoxoday Plum maps accounts in a corporate → regional → branch → individual chain. Each node inherits loyalty rules from its parent but can override specific parameters—accrual rates, point thresholds, or redemption catalogs—at the local level. Roll-up reporting gives headquarters a consolidated view of program performance, while branch operators see only the metrics relevant to their scope. This separation of visibility keeps data clean and reporting actionable at every level.Role-Based Access and Approval Workflows
Access within the hierarchy is governed by configurable roles. An HQ administrator sets program-wide policies; a regional manager adjusts campaigns within their territory; a branch operator handles day-to-day transactions—each within clearly defined boundaries. Sensitive actions such as manual point adjustments or bulk reward issuances trigger a maker-checker approval workflow, reducing the risk of unauthorized changes and providing a clear audit trail for compliance purposes.Flexible Program Configuration Per Hierarchy Level
Xoxoday Plum lets you map distinct tiers, reward currencies, and catalogs to specific nodes in the hierarchy. A corporate account might offer a premium tier with higher-value rewards, while a regional branch operates a localized catalog better suited to its customer base. Automated performance dashboards surface both aggregated enterprise KPIs and granular segment-level metrics, so leadership and local operators are always looking at the data that matters to them.Real-Time Sync with CRM and ERP Systems
Xoxoday Plum’s API-driven architecture keeps hierarchy data synchronized with external systems in real time. If your organization manages workforce or account data in Workday, SAP SuccessFactors, or Darwinbox, entity additions, reassignments, and structural reorganizations propagate automatically—eliminating the manual reconciliation that typically plagues large-scale loyalty deployments. This makes Xoxoday Plum a strong fit for enterprises undergoing rapid expansion, mergers, or frequent organizational restructuring. Whether you operate ten branches or ten thousand, Xoxoday Plum’s hierarchical framework scales without requiring architectural changes. Program administrators can model virtually any organizational structure and adjust it as the business evolves—ensuring loyalty strategy stays aligned with how the organization actually operates. Learn more: Xoxoday Plum Help Centre — Program Design and StrategyRole-Based Access Controls
Configure user roles and maker-checker approval workflows for HQ, regional, and branch-level operators within your loyalty program.
Reporting and Analytics
Access roll-up dashboards and segment-level KPIs across your entire account hierarchy, from corporate summaries to individual branch performance.