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Xoxoday Plum provides multiple layers of platform resilience — including automated failover, load balancing, and geographically distributed backups — all built on AWS infrastructure to ensure continuous availability for your organisation.
For enterprise teams managing rewards at scale, platform availability is non-negotiable. When a campaign runs across thousands of employees — triggered by a Workday milestone, a SAP SuccessFactors performance review, or a Darwinbox work anniversary alert — any service interruption directly disrupts the employee experience. Xoxoday Plum is designed from the ground up to handle this responsibility with layered resilience controls.

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Automated Failover

Xoxoday Plum uses automated failover to eliminate single points of failure across its infrastructure. If a service instance encounters an error or becomes unavailable, traffic is automatically rerouted to a healthy instance without manual intervention. Reward redemptions, approvals, and campaign triggers continue processing without your IT team needing to respond to an incident in real time.

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Load Balancing for Peak Demand

Large recognition events — end-of-quarter bonus runs, annual award ceremonies, or company-wide incentive launches — can generate sudden spikes in platform activity. Xoxoday Plum uses load balancing to distribute incoming traffic across multiple servers, preventing any single server from becoming a bottleneck. Whether your organisation is processing 200 or 20,000 redemptions simultaneously, response times remain consistent.

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Geographically Distributed Backups on AWS

Xoxoday Plum runs on Amazon Web Services (AWS) and maintains geographically distributed backups across multiple AWS regions. Even in the unlikely event of a regional infrastructure disruption, data is preserved and service can be restored from a backup region. For organisations running a unified rewards programme across teams in multiple countries, this geographic redundancy ensures that a regional outage in one location does not affect the entire programme.

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What This Means for Your Organisation

These resilience layers work together to support the service-level expectations of enterprise HR and IT teams. Xoxoday Plum’s infrastructure architecture supports SOC 2 Type II and ISO 27001 compliance requirements, both of which mandate controls around availability and business continuity. When your rewards programme is integrated with critical HRIS systems like SAP SuccessFactors or Workday, the dependability of the rewards layer becomes part of the broader operational SLA. Resilience on Xoxoday Plum is not a feature you configure — it is built into the infrastructure by default, so your team can focus on designing impactful reward experiences rather than managing uptime. Learn more: [Xoxoday Plum Help Centre — General](

Data Security and Compliance

Understand how Xoxoday Plum meets ISO 27001 and SOC 2 Type II requirements to protect your organisation’s reward and employee data.

Platform Uptime and SLA

Learn about the service-level commitments Xoxoday Plum maintains for availability, incident response, and scheduled maintenance windows.