Xoxoday Plum provides built-in controls to reverse erroneous card transactions and reclaim unutilized balances from both issued and unissued gift cards, ensuring financial accuracy across every reward campaign.
Reversing Payments and Reclaiming Unused Funds
Managing the financial lifecycle of a reward program does not end when cards are issued. Xoxoday Plum gives finance and HR teams precise controls to reverse funds loaded in error and to recover unspent balances once a study, survey, or project reaches completion. These capabilities apply to both issued and unissued gift cards, giving organizations complete oversight of their reward budget at every stage.Reversals on Issued Cards
When a reward card has already been issued to a recipient but the transaction was made in error — due to a duplicate run, an incorrect payout amount, or an accidental distribution — Xoxoday Plum initiates a reversal directly through the admin console. The funds return to the organization’s Plum wallet and become immediately available for redistribution or reconciliation. Finance teams can track each reversal in the transaction ledger with a timestamped audit trail, supporting SOC 2 Type II compliance requirements and internal financial controls.Reclaiming Funds from Unissued Cards
For reward batches that were funded but never distributed, Xoxoday Plum allows administrators to pull back the loaded balance without raising a support ticket. This is especially useful in research and panel management workflows, where a study may close early or participant targets are not met. Rather than leaving funds idle, the balance returns to the active Plum wallet and can be reallocated to the next campaign within the same billing cycle.A Common Use Case: Post-Study Cleanup
Consider a market research team running a 500-participant study, with participant records synced through SAP SuccessFactors or Workday. At study close, 80 participants did not complete their sessions, leaving 80 gift cards funded but unissued. Using Xoxoday Plum’s bulk fund reclaim feature, the administrator recovers those balances in a single action, credits them to the Plum wallet, and reassigns them to the next study — no finance ticket required, no waiting period.Financial Accuracy and Compliance
Xoxoday Plum maintains a complete record of every reversal and reclaim event, including timestamps, amounts, the initiating user, and reason codes. These records integrate with downstream financial systems such as Darwinbox and SAP SuccessFactors to support period-end reconciliation. All activity is logged in line with ISO 27001 data governance standards, giving compliance teams the documentation they need without additional manual reporting effort. Learn more: Xoxoday Plum Help Centre — FinancialHow gift card funding and wallet top-ups work
Understand how Xoxoday Plum manages wallet credits, bulk funding, and prepaid card loading for large-scale reward programs.
Transaction reconciliation and audit reporting
Learn how Xoxoday Plum generates reconciliation reports and audit logs that align with your finance team’s period-end close process.