Xoxoday Plum charges a 5% transaction fee on each reward redemption, billed to the organisation on top of the reward face value, with no hidden fees for catalog access or program customization.
How Reward Transaction Fees Work
Xoxoday Plum applies a flat 5% transaction fee on every reward redemption. This fee is billed directly to the organisation’s account at the point of redemption and is separate from the face value of the reward being redeemed. The calculation is straightforward: if a recipient redeems a reward worth 105—the 5 transaction fee. This applies uniformly across all reward types in the Xoxoday Plum catalog, including gift cards, prepaid cards, experiential rewards, and merchandise.What the Fee Covers
The transaction fee sustains the operational infrastructure behind Xoxoday Plum’s reward delivery ecosystem. This includes reward processing and fulfillment, delivery logistics across global and local markets, and continuous management of the reward catalog across thousands of brand partners worldwide. Maintaining a high-quality, current catalog requires active supplier relationships and compliance checks. The transaction fee makes it possible for Xoxoday Plum to keep catalog content fresh and regionally relevant without passing separate maintenance costs on to organisations.No Hidden Fees for Catalog or Configuration
Xoxoday Plum does not charge additional fees for browsing the catalog, customizing reward storefronts, or configuring reward program rules. Organisations that integrate Xoxoday Plum with HR platforms such as Workday, SAP SuccessFactors, or Darwinbox can set up fully branded reward programs and grant employees access to the complete catalog—none of that incurs a separate charge. The only cost beyond the reward face value is the standard 5% redemption fee. This matters for finance and procurement teams who need clean, predictable cost structures when obtaining budget approvals for recognition and incentive programs.Budgeting for Transaction Fees
When planning a reward program, organisations should factor the 5% transaction fee into total cost projections alongside the intended reward value. For example, a mid-year incentive program distributing 500 in transaction fees, for a total billing of $10,500. Xoxoday Plum provides detailed redemption reports within the dashboard, breaking down reward values and associated fees by time period, department, or campaign. These reports are exportable and can be reconciled against internal accounting systems or uploaded into finance tools used by your organisation.Compliance and Auditability
For organisations operating under frameworks such as ISO 27001 or SOC 2 Type II, the clearly documented fee structure and itemised transaction logs in Xoxoday Plum support audit requirements around third-party expenditure. Finance teams can pull historical redemption records at any time directly from the reporting module. Learn more: Xoxoday Plum Help Centre — FinancialHow Xoxoday Plum Billing and Invoicing Works
Understand how Xoxoday Plum generates invoices, billing cycles, and how redemption fees appear on your organisation’s account statements.
Managing Reward Budgets in Xoxoday Plum
Learn how to set, allocate, and track reward budgets across teams and campaigns to keep reward spending within approved limits.