Xoxoday Plum delivers enterprise implementations in 6–8 weeks from project kick-off to go-live, following a structured six-phase methodology that spans discovery, data migration, configuration, branding, training, and post-launch support.
Implementation Timeline
Xoxoday Plum follows a structured six-phase methodology from contract signing to full go-live. For enterprise-scale deployments, the typical timeline is 6–8 weeks. Each phase is owned by a dedicated Project Manager who coordinates your organisation’s IT, marketing, loyalty, and leadership stakeholders alongside Xoxoday Plum’s cross-functional implementation team.Phase Overview
The engagement opens with a Discovery & Planning session that aligns stakeholders, confirms project scope, defines success metrics, and agrees on a launch date. Data templates for member or customer master data are reviewed at this stage, alongside integration touchpoints and catalogue policies. During Data Migration & System Setup, Xoxoday Plum’s engineering team runs a secure, audited migration from your source systems — whether a loyalty platform, CRM, or data warehouse — using standardised templates, pre-migration audits, and multiple test imports. Multi-level validation including unique ID matching and sample UAT confirms data accuracy before go-live. Configuration & Integration covers core system connections and catalogue setup. Xoxoday Plum supports SSO via SAML 2.0 and OAuth 2.0 and integrates with HR and ERP systems such as Workday, SAP SuccessFactors, and Darwinbox. Catalogue categories, points rules, budgets, and campaign workflows are all configured to your programme’s requirements. Where needed, connections to communication channels such as Slack or MS Teams are established for in-flow redemption notifications. The Branding & Communication Setup phase white-labels the catalogue storefront with your organisation’s logos, colour palette, and brand tone. A launch communication kit — including emails, in-app messages, push notifications, and quick-start guides — is co-developed with your marketing team to drive awareness and adoption. Training & Soft Launch equips programme administrators with hands-on sessions covering catalogue management, budgets, campaigns, and analytics dashboards. A controlled pilot with a small user group validates the end-to-end experience before the full rollout begins.Post-Launch Support
After go-live, a dedicated Customer Success Manager provides ongoing adoption monitoring, engagement reporting, and regular performance reviews. Post-implementation assessments — typically within the first six months — identify optimisation opportunities across markets. Xoxoday Plum provides 24×7 email support with SLA-based ticket resolution and manages all platform maintenance, upgrades, and reliability so your team can focus on programme strategy.Typical Areas of Customisation
Xoxoday Plum’s implementation spans five primary customisation domains. Branding and UI configuration covers white-labelling the storefront with custom logos, colours, headers, and URLs. Catalogue curation supports visibility rules by market or region, local languages, and local currencies for a locally relevant redemption experience. API and mobile integrations connect Xoxoday Plum to your app and back-office systems via webhooks and event-driven flows for real-time order status and transaction updates. Security and governance setup configures role-based access, user provisioning, IP whitelisting, and MFA for administrative access. Operational configuration aligns funding wallets, low-balance alerts, and redemption workflows to your programme’s governance rules. All implementation steps comply with SOC 2 Type II, ISO 27001, and GDPR. Xoxoday Plum is delivered as a multi-tenant SaaS solution hosted on enterprise-grade cloud infrastructure — including AWS and Azure — with support for high availability and region-specific deployment. Learn more: [Xoxoday Plum Help Centre — General](SSO and Identity Integration
Learn how Xoxoday Plum supports SAML 2.0 and OAuth 2.0 for seamless single sign-on across enterprise identity providers.
Catalogue Customisation and Localisation
Explore how Xoxoday Plum curates catalogue visibility by region, language, and currency to deliver locally relevant reward experiences.