Xoxoday Plum is delivered as a cloud-hosted, API-enabled SaaS platform with multi-region deployment options, online-to-offline redemption flows, hybrid integration capabilities, and a high-availability architecture backed by automated daily backups and documented disaster recovery procedures.
Cloud Infrastructure
Xoxoday Plum is delivered as a cloud-hosted, API-enabled SaaS platform, accessible to programme administrators and end users through standard web and mobile browsers. The infrastructure supports deployment on public cloud, within a dedicated Virtual Private Cloud (VPC), or as an on-premises installation — giving your organisation flexibility to meet data residency and regulatory requirements. Multi-region deployment and data-location controls are available where regional operating or compliance obligations apply, with secure network segmentation and layered perimeter controls protecting application and data components.Online Capabilities
Programme administrators access a dedicated portal to configure catalogues, manage reward programmes, and oversee distribution. End users browse and redeem rewards through digital storefronts that can be embedded within your organisation’s web or mobile app experiences. Xoxoday Plum supports multi-channel engagement, enabling reward distribution via email, mobile apps, and other online touchpoints — for example, surfacing redemption notifications through integrated workplace tools like Slack or Microsoft Teams as part of a connected employee recognition workflow.Offline and Hybrid Redemption
Xoxoday Plum supports online-to-offline redemption flows, allowing QR codes and shareable URLs to be distributed through both digital and physical channels — including printed materials and in-store communications. Merchant-side validation controls support in-store redemption scenarios, including POS-assisted validation workflows suited to retail or partner-network use cases. Hybrid operating models are also supported: catalogue discovery and issuance are managed digitally, while redemption or validation can occur in-store or through partner-assisted touchpoints. Secure SSO and data exchange integrations allow Xoxoday Plum to connect with broader organisational ecosystems, including HRIS platforms such as Workday, SAP SuccessFactors, and Darwinbox.Redundancy and High Availability
Xoxoday Plum’s architecture is built for resilience, with multiple web and application servers operating behind an internet-facing load balancer, alongside separate data and storage layers for core services and analytics. Load balancing supports automated scaling based on observed demand, with continuous monitoring and alerting to detect infrastructure impairment and trigger automated recovery. Automated daily backups are performed in a secured manner and periodically tested to validate recovery procedures. Disaster recovery is supported through cloud provider DR capabilities, underpinned by documented DR policies aligned with industry standards including ISO 27001 and SOC 2 Type II. Learn more: [Xoxoday Plum Help Centre — General](Security & Compliance Certifications
Understand how Xoxoday Plum meets ISO 27001, SOC 2 Type II, and GDPR requirements to protect your organisation’s data.
API Integrations and SSO
Learn how Xoxoday Plum connects with HRIS, payroll, and workplace tools via secure APIs and single sign-on.