Xoxoday Loyalife’s member management module gives administrators full visibility and control over member profiles, points balances, communications, and dynamic audience segments from a single interface.
Finding and Acting on Member Records
Advanced search and filter tools let administrators locate specific members using any combination of attributes: tier status, join date, transaction volume, or segment membership. Once a record is open, administrators can make manual point adjustments through a Maker-Checker approval workflow. This two-step process requires a second administrator to review and authorise any change before it is applied, reducing errors and maintaining a clean audit trail. For organisations using Workday or SAP SuccessFactors to manage employee records, this workflow maps naturally to the segregation-of-duties controls already in place for HR transactions.Communication Visibility and Control
Every message sent to a member — whether a reward notification, tier upgrade alert, or campaign communication — is captured in the full communication log. Administrators can preview any past message exactly as the member received it and resend it where needed. This is particularly useful when investigating a member’s report of a missing notification or validating that a campaign fired correctly.Assisted Redemption
Xoxoday Loyalife allows administrators to initiate point redemptions on behalf of members directly from the admin console. This supports contact-centre and in-branch scenarios where a member prefers to redeem rewards through a live agent rather than the self-service portal.Dynamic Member Segmentation
Xoxoday Loyalife’s segmentation engine lets administrators build audience groups using behavioural, demographic, and transactional filters. Segments update dynamically as member data changes, so a group defined as “members who have completed three or more purchases in the last 90 days” always reflects the current state of the programme. These segments feed directly into campaign targeting, tier rule configuration, and bonus point multiplier assignments.Data Export
Member data exports are available in CSV and Excel formats, covering profiles, points balances, transaction histories, and segment assignments. Exports support downstream analytics pipelines and reconciliation workflows without requiring direct database access. Learn more: [Xoxoday Loyalife Help Centre — Overview](How does tier management work in Loyalife?
Understand how Xoxoday Loyalife configures tier thresholds, progression rules, and tier-based benefit assignments for loyalty programme members.
How does point redemption work for administrators?
Learn how Xoxoday Loyalife handles assisted redemption, redemption catalogues, and approval controls for administrator-initiated transactions.