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Xoxoday Loyalife activates all loyalty features—including point earning and redemption access—immediately and automatically the moment a member accepts the updated Terms & Conditions.
Accepting the Terms & Conditions in Xoxoday Loyalife is the activation trigger for a member’s loyalty experience. The moment consent is recorded, the system transitions the account from a dormant state to a fully active one—no manual action is required from program administrators, and no delay occurs on the member side. Point Earning Begins Immediately Once T&C acceptance is confirmed, Xoxoday Loyalife starts crediting points for every qualifying activity defined in the program configuration. These activities are set by program administrators and can range from purchases and referrals to engagement actions such as completing a profile or logging in through connected workplace tools like Workday or Darwinbox. The earning rules apply automatically, so members do not need to opt in separately for each activity type. Redemption Options Unlock Across Channels Alongside point earning, Xoxoday Loyalife unlocks the full catalogue of redemption options available under the member’s program tier. Members can redeem earned points for gift cards, merchandise, experiences, or internal rewards depending on the catalog the program owner has configured. Because Xoxoday Loyalife is an omnichannel loyalty solution, these redemptions are accessible whether a member engages through a web portal, mobile app, or an embedded integration within collaboration tools like Slack or MS Teams. Automated, Auditable Consent Flow The consent process in Xoxoday Loyalife is fully automated and timestamped. When Terms & Conditions are updated, affected members receive a prompt requiring explicit acceptance before activity resumes. This gives program operators a clean, auditable record of consent—a requirement for organizations operating under data governance frameworks such as ISO 27001 or SOC 2 Type II. Administrators can review consent status across the entire member base directly from the program dashboard without exporting data or running manual checks. Existing Balances Are Preserved For members who accepted a previous version of the Terms & Conditions, Xoxoday Loyalife carries over all historical point balances without requiring re-enrollment. The update is additive—points already earned remain credited, and the new terms apply going forward without resetting a member’s tier standing or pending redemptions. This reduces friction during policy updates and protects member trust in the program. Why This Matters for Program Operators Consent management is often an afterthought in loyalty design, but Xoxoday Loyalife builds it into the core member lifecycle. By linking consent directly to feature activation, program administrators close the compliance gaps that arise from manual tracking or delayed onboarding flows. The result is a loyalty program that is regulation-ready and immediately rewarding from the moment a member agrees to participate. Learn more: Xoxoday Loyalife Help Centre — Customer Exp

How point earning rules are configured

Understand how program administrators define qualifying activities and assign point values within Xoxoday Loyalife.

Redemption options available to members

Explore the gift card, merchandise, and experience redemption paths unlocked after a member’s account is activated.