Xoxoday Loyalife integrates with hotel Property Management Systems—including RMS Cloud—via secure APIs, webhooks, or scheduled SFTP data exchanges, so guest enrolments, reservations, stay activity, and folio transactions flow automatically into the loyalty engine.
PMS-Agnostic by Design
Xoxoday Loyalife is built to connect with any hotel Property Management System, not just a fixed set of pre-packaged vendors. The integration layer supports three standard patterns: REST API calls for real-time event delivery, webhooks for push-based notifications from the PMS, and scheduled flat-file or SFTP exchanges for batch data loads. This gives your organisation flexibility to choose the method that best matches your PMS’s capabilities and your operational requirements.What Data Flows Between Systems
Once connected, Xoxoday Loyalife synchronises guest profile data and loyalty enrolments bidirectionally with the PMS. Reservation events—check-in, check-out, stay details—trigger automatic point accrual in the loyalty engine. Folio transactions such as room charges, dining spends, and ancillary revenue are mapped to earning rules so guests accumulate rewards across every touchpoint. Redemption requests flow back to the PMS so front-desk staff can apply loyalty benefits at the point of service without switching systems.RMS Cloud Compatibility
RMS Cloud exposes an open, API-driven architecture with native multi-property support, which aligns directly with how Xoxoday Loyalife structures its integration interfaces. During implementation, Xoxoday Loyalife maps RMS Cloud guest profiles to loyalty member records, links reservation and rate codes to earning tiers, and configures the bidirectional data flow so guests earn and redeem seamlessly across all brands and properties managed within RMS. RMS Cloud is not yet a pre-packaged connector in the Xoxoday Loyalife library, but there are no technical constraints preventing the integration—it is delivered as a defined workstream within the implementation project scope.A Practical Example
Consider a multi-property hotel group running RMS Cloud across twelve properties. Xoxoday Loyalife sits as the central loyalty engine: when a guest checks out at any property, RMS Cloud pushes the stay record to Loyalife via API, points post automatically, and the updated balance is written back to the guest’s profile in RMS Cloud before the next check-in. The same pattern applies to partner properties that may run a different PMS entirely, since Xoxoday Loyalife supports concurrent integrations with multiple PMS vendors in a single deployment.Security and Data Standards
All PMS integrations with Xoxoday Loyalife are secured with OAuth 2.0 or API-key authentication over TLS. The platform is certified to ISO 27001 and SOC 2 Type II, so data exchanged between your PMS and the loyalty engine meets enterprise security requirements without additional compliance overhead on your end. Learn more: [Xoxoday Loyalife Help Centre — Integrations](API and Webhook Integration Methods
Understand the real-time and batch data exchange patterns Xoxoday Loyalife supports for connecting third-party systems.
Multi-Property Loyalty Programme Setup
Learn how Xoxoday Loyalife manages member profiles, earning rules, and redemptions across multiple properties and brands.