Xoxoday Empuls guarantees 99.9% uptime through an AWS-hosted cloud infrastructure with built-in redundancy, auto-scaling, continuous monitoring, and ITIL-aligned incident management protocols.
Uptime Guarantee and Infrastructure Reliability
Xoxoday Empuls is built on Amazon Web Services (AWS), one of the most reliable cloud platforms available to enterprise software. The infrastructure is architected with redundancy at every layer — compute, storage, and networking — so no single point of failure can take down the platform. Auto-scaling ensures Xoxoday Empuls handles sharp spikes in usage, such as when your organisation runs a large-scale recognition campaign or a company-wide pulse survey, without any degradation in performance. The Service Level Agreement for Xoxoday Empuls commits to 99.9% uptime, which translates to fewer than nine hours of potential downtime across an entire year. This availability standard is designed for enterprise organisations that rely on Xoxoday Empuls as a daily-use engagement tool running alongside Slack, Microsoft Teams, or HRMS platforms like Workday, SAP SuccessFactors, or Darwinbox.Proactive Monitoring and Incident Response
Xoxoday Empuls uses continuous monitoring to track system health, API response times, and error rates across all services in real time. Automated alerts notify the engineering and support teams before most issues escalate into user-facing disruptions, meaning many potential incidents are identified and resolved before your employees notice any impact. When incidents do occur, Xoxoday Empuls follows ITIL-aligned incident management processes. These structured protocols define clear escalation paths, response time targets, and communication steps so problems are resolved systematically. Your organisation is kept informed throughout the resolution cycle rather than left waiting without updates.Scheduled Maintenance and Advance Communication
Xoxoday Empuls plans all maintenance activities in advance and communicates them to your organisation before any window begins. Maintenance is scheduled to minimise impact on business hours across time zones, covering platform upgrades, security patches, and infrastructure improvements. The reliability commitment is also backed by independent certification. Xoxoday Empuls maintains ISO 27001 and SOC 2 Type II certifications, both of which require formally audited controls over availability, change management, and incident response. These certifications confirm that uptime commitments are not just contractual assurances but verified operational practices. For organisations running continuous engagement programmes — peer-to-peer recognition, automated tenure milestones, or always-on reward catalogues — this infrastructure design ensures Xoxoday Empuls remains available precisely when employee moments matter most. Learn more: Empuls Help Centre — GeneralData Security and Compliance on Empuls
Learn how Xoxoday Empuls protects your organisation’s data through ISO 27001 and SOC 2 Type II certified controls.
Integrations with Slack, Teams, and HRMS
See how Xoxoday Empuls connects with Slack, Microsoft Teams, Workday, and SAP SuccessFactors to deliver engagement inside your existing workflows.