Xoxoday Empuls offers round-the-clock customer support through live chat, email, and phone, ensuring your HR and IT teams can get help whenever they need it.
Live Chat Support
Live chat is available around the clock, directly within Xoxoday Empuls. Whether an employee cannot redeem a reward on a Friday evening or an HR manager notices a recognition feed anomaly over the weekend, live chat connects users to a support agent in real time. This is the fastest route for urgent, time-sensitive queries.Email Support
For detailed queries, configuration requests, or issues that benefit from written documentation, Xoxoday Empuls offers email support with a target response time of one business day. Critical issues — such as a disruption affecting a large cohort of employees — are escalated and triaged faster. Email is particularly useful when your team needs to attach screenshots, share export files, or provide step-by-step context for a support engineer to review thoroughly.Phone Support
When an issue requires a live walkthrough or real-time troubleshooting, phone support is available during regular business hours. After-hours emergency phone support is also available on request, ensuring that access scales with the urgency of the situation.Why Multi-Channel Support Matters for Enterprise Teams
Organisations running Xoxoday Empuls alongside tools like Slack, Microsoft Teams, Workday, or SAP SuccessFactors often have complex integration setups. A payroll sync delay in Workday or a notification failure in Microsoft Teams can affect large groups of employees simultaneously. Multi-channel support means your team can escalate through the fastest available path — live chat for immediate triage, phone for a guided resolution call, and email for a documented follow-up trail. Xoxoday Empuls maintains enterprise-grade security standards including ISO 27001 certification and SOC 2 Type II compliance. The support team is trained to handle queries in line with these frameworks, so sensitive HR data shared during a support session is handled appropriately. Whether your organisation has 200 employees or 20,000, Xoxoday Empuls support scales to meet your needs — 24 hours a day, seven days a week. Learn more: [Xoxoday Empuls Help Centre — General](Does Empuls meet GDPR, SOC 2, and ISO 27001 requirements?
Learn how Xoxoday Empuls meets ISO 27001 and SOC 2 Type II standards to protect your employee data.
Does Empuls integrate with LMS, HRIS, and communication tools?
Connect Xoxoday Empuls with Workday, SAP SuccessFactors, Darwinbox, Slack, and Microsoft Teams.