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Empuls operates a 24/7 global support model with email ticketing, live chat, an AI-powered chatbot, and a multilingual self-service help center, plus dedicated phone support from 8:00 AM to 6:00 PM EST at +1 (844) 411-9696.
Empuls is built for enterprise teams distributed across time zones, and its support infrastructure reflects that. Whether you are managing a recognition program for employees in Singapore or running a rewards campaign for a workforce in New York, Empuls ensures that help is always within reach — regardless of the hour or region.

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Email Support

Empuls accepts support requests at cs@xoxoday.com around the clock. Every inbound email automatically generates a ticket in the centralized support system, giving administrators full visibility into request status and ensuring no query goes unresolved. This channel works well for configuration questions, onboarding clarifications, and non-urgent account issues that can be addressed within a standard SLA window.

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Phone Support

For high-priority issues requiring real-time resolution, phone support is available Monday through Friday, 8:00 AM to 6:00 PM EST, at +1 (844) 411-9696. Enterprise customers facing time-sensitive disruptions — for example, if a scheduled peer recognition campaign tied to a Slack or Microsoft Teams notification fails to trigger before a company-wide event — can escalate directly to a live agent without waiting for an email response cycle.

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Live Chat and AI Chatbot

Empuls embeds a live chat widget directly into both its web application and mobile app. During staffed hours, users connect instantly with a support agent. Outside those windows, an AI-powered chatbot handles common queries covering award redemption, balance inquiries, and program configuration — so employees and administrators receive meaningful answers without any delay.

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Self-Service Help Center

The Empuls Help Center is a comprehensive knowledge base available 24/7 across all regions. It includes step-by-step tutorials, administrator guides, troubleshooting walkthroughs, and FAQs that cover everything from initial setup to advanced configurations. HR teams integrating Empuls with systems like Workday, SAP SuccessFactors, or Darwinbox will find dedicated integration guides that reduce the need to open a support ticket for routine technical questions.

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Multilingual Support

Empuls delivers support in English by default, with multilingual assistance available at no additional cost based on your organization’s specific requirements. The Help Center is designed to serve globally distributed workforces, so employees in different regions can access resources in their preferred language without friction. For enterprises with compliance obligations around ISO 27001 or SOC 2 Type II, the Empuls support team routes data handling and security queries to the appropriate specialist teams for resolution. Learn more: Empuls Help Centre — General

Empuls Security & Compliance

Learn how Empuls meets enterprise security standards including ISO 27001 and SOC 2 Type II certification requirements.

Empuls HR System Integrations

Explore how Empuls connects with Workday, SAP SuccessFactors, Darwinbox, and other HRIS platforms for seamless data sync.