Xoxoday Empuls includes a built-in support ticketing system that allows any user — employee, manager, or administrator — to raise, track, and resolve issues directly within the platform without switching to a separate helpdesk tool.
Raising a Ticket Through Self-Service
Any user can raise a support ticket through the self-service help section built into Xoxoday Empuls. The section is accessible without leaving the application, making it straightforward for employees, managers, or HR administrators to report a problem as soon as they encounter it. No additional logins, external portals, or third-party tools are required.Real-Time Tracking and Notifications
Once a ticket is submitted, Xoxoday Empuls assigns it a unique reference and tracks its progress in real time. Users receive notifications as the status moves from open to in-progress to resolved, so there is no need to follow up manually. For organisations using Slack or Microsoft Teams, these status updates can surface directly inside those channels, keeping issue resolution visible without requiring users to switch context.Dedicated Support and Account Management
Beyond self-service, Xoxoday Empuls connects each ticket to a dedicated support team. Administrators and HR teams have access to account management assistance for escalations or complex incidents — particularly useful during large-scale programme launches, annual rewards cycles, or integrations with systems such as Workday, SAP SuccessFactors, or Darwinbox. This layered model ensures both routine queries and critical issues receive the right level of attention.Example: Resolving a Data Sync Issue During a Darwinbox Integration
Consider an organisation that has connected Xoxoday Empuls with Darwinbox for automated employee data synchronisation. If a newly joined employee does not appear in the recognition feed after their profile is created, the HR administrator can raise a ticket directly from the Empuls admin panel, attach relevant context, and monitor resolution in real time — without sending emails back and forth or engaging a separate IT helpdesk.Security and Compliance
Xoxoday Empuls is built on infrastructure certified to ISO 27001 and SOC 2 Type II standards. The ticketing system operates within this compliant environment, meaning all issue data, communications, and resolution records are handled with the same security rigour applied across the rest of the platform. Your organisation’s issue history remains private, auditable, and protected. Learn more: Empuls Help Centre — TicketsHow do I check my support ticket status in Empuls?
Track the real-time progress of any open or resolved support ticket raised within Xoxoday Empuls.
How do I contact the Xoxoday Empuls support team?
Reach the dedicated Empuls support team for escalations, account queries, and critical incident assistance.