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Yes. A formal, documented Change Management process is in place and actively followed. Changes are classified as Standard/Normal or Emergency. All normal changes require a formal Request for Change (RFC) with detailed procedures, rollback plans, and business justification, reviewed and approved by the Change Advisory Board (CAB).
Yes. A formal, documented Change Management process is in place and actively followed. Changes are classified as Standard/Normal or Emergency. All normal changes require a formal Request for Change (RFC) with detailed procedures, rollback plans, and business justification, reviewed and approved by the Change Advisory Board (CAB). Emergency changes are approved via the expedited approval path and documented retrospectively. Stakeholders are notified in advance (typically at least 15 days for production changes). All changes are tracked in a centralized ticketing system with approval status, implementation dates, and rollback plans. Xoxoday will align with and follow the client’s change management policy from the point of setup. Learn more: Empuls Help Centre

Does Xoxoday Empuls have a formal IT Change Management policy?

Xoxoday Empuls maintains a formal IT Change Management policy, reviewed annually, with defined roles, CAB approvals, and documented rollback planning.

How are emergency IT changes reviewed and approved in Empuls?

Xoxoday Empuls follows a formal Change Management Procedure with a streamlined emergency approval path, ensuring critical IT risks are contained…