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Xoxoday Empuls maintains a formal IT Disaster Recovery Program governed by a documented Disaster Recovery Policy that is reviewed annually, defining recovery priorities, activation criteria, step-by-step runbooks, and post-incident review processes to ensure rapid, reliable platform restoration after any disruption.
Xoxoday Empuls operates under a comprehensive IT Disaster Recovery (DR) Program designed to restore the platform quickly and reliably following any disruptive event — whether a cloud outage, infrastructure failure, or unexpected data loss scenario. Documented Policy with Annual Reviews The DR program is governed by a formal Disaster Recovery Policy that is reviewed and updated every year. This policy defines clear roles and responsibilities for recovery teams, establishes recovery priorities across critical platform services, and sets measurable objectives including Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Annual reviews ensure the policy stays aligned with evolving infrastructure, threat landscapes, and compliance requirements such as ISO 27001 and SOC 2 Type II. Multi-Region Infrastructure and Backup Strategy Xoxoday Empuls leverages multi-region cloud infrastructure to eliminate single points of failure. Data is replicated across geographically distributed availability zones, and automated backups run on a defined schedule to minimise data-loss exposure. If one region experiences an outage, failover to a secondary region is initiated without prolonged service interruption — a critical assurance for organisations that rely on Xoxoday Empuls for continuous employee recognition and engagement workflows. For example, if your organisation uses Workday or SAP SuccessFactors for HR operations and Xoxoday Empuls for rewards delivery, the multi-region setup ensures that recognition milestones and reward redemptions remain unaffected even during regional cloud events. Activation Criteria and Recovery Runbooks The DR program defines specific, documented activation criteria — the thresholds and conditions under which recovery procedures are formally triggered. Once activated, recovery teams follow step-by-step runbooks that detail the exact sequence of actions required to restore each platform component. These runbooks remove ambiguity during high-pressure incidents and reduce mean time to recovery. Regular Testing and Post-Incident Reviews Testing is a mandatory component of Xoxoday Empuls’s DR program. Recovery procedures are exercised on a defined schedule to validate that runbooks remain accurate and that recovery objectives are achievable. After each test — or after any real incident — a formal post-incident review captures lessons learned, identifies gaps, and drives iterative improvement to the overall DR posture. This structured approach gives IT and security teams confidence that Xoxoday Empuls meets enterprise resilience standards, supporting compliance with frameworks that mandate documented DR capabilities including ISO 27001 Annex A controls and SOC 2 Type II availability criteria. Learn more: [Xoxoday Empuls Help Centre — 8. IT RISK ASSESSMENT](

Does Xoxoday Empuls have a business continuity program?

Understand how Xoxoday Empuls maintains business continuity commitments, including BCP governance, service availability targets, and continuity testing cycles.

Is Empuls ISO 27001 and SOC 2 certified?

Explore the compliance certifications Xoxoday Empuls holds, including ISO 27001 and SOC 2 Type II, and what they mean for your organisation’s risk posture.