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Empuls updates service award merchandise options on a fixed two-month cycle, handles client-specific catalog requests within approximately 2–3 weeks, and continuously replaces discontinued or superseded items to keep the catalog current.
For service award programs, the catalog experience is as important as the award itself. Employees reaching five-, ten-, or fifteen-year milestones expect meaningful choices—not a static list of items that feel dated. Empuls treats catalog management as an active, ongoing function rather than a one-time setup.

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Standard Refresh Cadence

Empuls updates service award merchandise on a fixed two-month cycle. Each refresh aligns the catalog with current market availability, new product releases, and evolving employee preferences. Between scheduled refreshes, Empuls continuously replaces discontinued items and outdated models as they occur, so employees never encounter unavailable products when redeeming their award. This rolling update model means an employee whose milestone triggers in month one of a program sees the same quality of catalog as one whose milestone triggers eighteen months later.

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Custom Catalog Requests

Organizations with specific requirements can submit custom catalog requests outside the standard cycle. Empuls processes these in approximately 2–3 weeks. A company launching a service award program integrated with SAP SuccessFactors or Workday, for example, can request a catalog refresh timed to the program go-live—ensuring employees see a curated, relevant selection from their first interaction with Empuls. This is especially useful for organizations with regional merchandise preferences or company-specific gifting themes that differ from the default catalog.

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Why Freshness Affects Program Outcomes

A stale catalog signals to employees that the recognition program is not actively managed. When someone celebrating a decade with the company browses their award options and finds discontinued electronics or unavailable items, the recognition moment loses its impact. The two-month refresh cycle Empuls runs prevents this by treating catalog quality as a sustained operational commitment. For companies using Darwinbox to automate milestone triggers, the merchandise catalog employees reach through Empuls stays accurate regardless of when the HRIS fires the award notification—no manual catalog checks required from HR.

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Notifications and the Redemption Experience

Service award milestones surfaced through Slack or Microsoft Teams channels drive employees directly to the redemption experience. Because Empuls maintains an up-to-date catalog, employees moving from a recognition notification to their award selection encounter active listings with accurate availability. Empuls holds ISO 27001 and SOC 2 Type II certifications, which cover how catalog data and employee redemption records are managed through each update cycle—giving IT and security teams confidence alongside HR and People teams. Learn more: Empuls Help Centre — Award Types

Setting Up Service Award Milestones

Configure tenure-based milestone triggers and automate award notifications across your HRIS and communication tools.

Customizing Your Award Catalog

Learn how to tailor merchandise categories, set regional options, and submit custom catalog requests for your program.