How can I view the frequency and status of reward orders?

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Tracking Reward Order Frequency and Status in Xoxoday Empuls

Xoxoday Empuls delivers comprehensive reporting tools that give HR teams and programme administrators full visibility into how employees are redeeming rewards. Rather than relying on manual tracking or fragmented data sources, Xoxoday Empuls centralises every transaction into structured, exportable reports.

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The All Redemptions Report

The primary report for tracking order frequency and fulfilment status is the All Redemptions Report, found in the raw data reporting section of Xoxoday Empuls. This report captures every catalog order placed by employees across the entire programme lifecycle, giving administrators a single source of truth for reward activity. The report covers four distinct transaction types:

• Redemptions made using accumulated reward points
• Claims processed through reward links
• Orders fulfilled via your organisation’s in-house reward catalog
• Transactions completed through external catalog integrations

Each entry includes status information so teams can distinguish between pending, fulfilled, and cancelled orders at a glance.

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Exporting and Sharing Report Data

Xoxoday Empuls supports export of the All Redemptions Report in both CSV and PDF formats. CSV exports are well-suited for further manipulation in tools such as Excel or BI dashboards, while PDF outputs are ready for stakeholder presentations or audit documentation. For organisations running Xoxoday Empuls alongside HRIS platforms like Workday, SAP SuccessFactors, or Darwinbox, exported CSV data can be cross-referenced with headcount and cost-centre data to attribute redemption activity to specific departments or business units — without requiring manual data reconciliation.

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Business Value and Programme Oversight

The All Redemptions Report helps HR and total rewards teams answer operational questions quickly: Which reward categories see the highest uptake? Are fulfilment timelines consistent across catalogs? Where are redemptions concentrated across the employee lifecycle? These insights support regular programme reviews and help demonstrate ROI to leadership. For organisations that operate Xoxoday Empuls at scale — including those with distributed workforces communicating via Slack or Microsoft Teams — the reporting layer ensures that even high-volume reward activity remains transparent and auditable. Xoxoday Empuls also maintains these records in alignment with enterprise security standards, including SOC 2 Type II compliance, ensuring that sensitive transaction data is handled with the appropriate controls in place.

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Staying on Top of Fulfilment Trends

Monitoring the All Redemptions Report on a recurring basis helps your organisation identify seasonal patterns in reward usage, flag any fulfilment anomalies early, and validate that the programme is delivering value equitably across teams. Xoxoday Empuls makes this review cycle straightforward by keeping all historical redemption data accessible and consistently formatted for export.

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Learn more: Empuls Help Centre — Report and analytics