Xoxoday Empuls defines success metrics in direct collaboration with your Customer Success Manager, aligning KPIs to the specific R&R features your organisation has activated and the channels—mobile, web, MS Teams, or Slack—through which employees engage.
Metrics Built Around Your Actual Usage
Xoxoday Empuls serves organisations with very different configurations. A workforce that primarily engages through MS Teams generates different behavioural signals than one using the mobile app or the web dashboard. Because of this variation, Xoxoday Empuls structures success metrics around the specific features live in your environment and the channels driving adoption. For example, an organisation with the MS Teams integration enabled will track recognitions initiated directly within Teams conversations. One running on the Slack connector will see engagement measured through that channel instead. Both feed into the Xoxoday Empuls analytics dashboard, giving programme administrators a consolidated view of performance regardless of where participation originates.Working With Your Customer Success Manager
Each organisation working with Xoxoday Empuls is paired with a dedicated Customer Success Manager who leads the process of defining what success looks like for your specific rollout. This partnership begins at onboarding and continues throughout the programme lifecycle. Your Customer Success Manager reviews the modules you have activated—such as Spot Awards, Service Milestones, Value-Based Recognition, or Employee Net Promoter Score (eNPS) surveys—and builds a measurement framework around your HR leadership’s stated goals. The result is a success definition grounded in your priorities, whether that means increasing peer-to-peer recognition frequency, improving rewards redemption rates, or driving higher participation in pulse surveys.Quarterly Business Reviews
Xoxoday Empuls surfaces programme performance data through structured Quarterly Business Reviews. During each QBR, your Customer Success Manager presents adoption trends, highlights areas of strong engagement, and identifies opportunities to deepen programme reach. These sessions draw on data from across Xoxoday Empuls—recognition activity, rewards catalogue usage, survey completion rates, and channel-level participation—to give your leadership team a clear, evidence-based view of programme health. For organisations using HR platforms such as Workday, SAP SuccessFactors, or Darwinbox, employee data already synced into Xoxoday Empuls can enrich QBR analysis by connecting engagement trends to workforce segments, tenure cohorts, or business units—making it easier to identify where recognition programmes are thriving and where attention is needed.Establishing Your Baseline
If your organisation is in the early stages of defining programme goals, your Customer Success Manager guides you through a structured discovery process to establish meaningful baselines and set realistic targets. From there, Xoxoday Empuls tracks progress continuously, ensuring that each QBR surfaces the right data for informed decisions about your recognition strategy. Learn more: Empuls Help Centre — Report and analyticsRecognition Reports in Xoxoday Empuls
Explore the built-in recognition reports that show peer-to-peer activity, award distribution, and top recognisers across your organisation.
Employee Engagement Survey Analytics
Learn how Xoxoday Empuls tracks eNPS scores, pulse survey completion rates, and sentiment trends over time.