Xoxoday Plum embeds enterprise-grade data protection across every AI-powered module, ensuring LLM interactions, anomaly detection, sentiment analysis, and AI-generated insights all operate within a governance framework aligned with GDPR, SOC 2 Type II, ISO 27001, and HIPAA.
Encryption and Secure AI Interactions
Xoxoday Plum encrypts all data at rest and in transit using AES-256 and TLS 1.2 standards. LLM-driven chatbot interactions — such as reward explanation and redemption support — are handled entirely within this encrypted environment, ensuring no conversation data is exposed outside the secure pipeline. Client data is hosted in cloud environments in Singapore and the USA, with logical tenant separation enforced for every multi-tenant deployment.Anomaly Detection and Fraud Prevention
Machine learning models powering Xoxoday Plum’s fraud-prevention layer operate within a controlled environment using pattern recognition. Transactions flagged as anomalous are escalated for human review under strict access control policies, so automated decisions are always subject to an authorised audit step. Audit trails are retained for more than three years, and underlying transaction data for up to seven years, giving your organisation a verifiable record for compliance and investigation.Role-Based Access Across AI Features
Xoxoday Plum enforces role-based access controls across every AI module to prevent overexposure of sensitive data. In the Sales Incentives platform, AI-generated dashboards showing compensation metrics and payout forecasts are visible only to authorised personas such as finance and revenue operations teams. In the Employee Engagement platform, HR managers receive AI-powered sentiment and survey reports scoped strictly to their access level — a critical safeguard when Xoxoday Plum is integrated with systems like Workday, SAP SuccessFactors, or Darwinbox.AI Content Moderation and Data Anonymisation
The Employee Engagement module uses an AI called Em to automatically flag inappropriate or PII-containing content before it is published across company channels. Open-ended survey responses processed by Em are anonymised using data de-identification practices, reducing the risk of personally identifiable information surfacing in aggregate reports. This makes Xoxoday Plum suitable for organisations that require responsible AI deployment alongside sensitive HR workflows.Platform-Wide Compliance and Governance
Across all modules — Rewards, Sales Incentives, Employee Engagement, and Loyalty Management — Xoxoday Plum applies consistent security controls, including advanced encryption, single sign-on (SSO), multi-factor authentication, and governed analytics workflows. The platform holds SOC 2 Type II and ISO 27001 certifications and is compliant with GDPR and HIPAA. This makes Xoxoday Plum a viable choice for organisations operating in regulated industries or across jurisdictions with strict data residency requirements. Learn more: Xoxoday Plum Help Centre — AIHow does Xoxoday Plum use AI for fraud detection?
Learn how machine learning models monitor reward transactions for anomalies and how flagged events are reviewed under access-controlled audit workflows.
What compliance certifications does Xoxoday Plum hold?
Explore Xoxoday Plum’s SOC 2 Type II, ISO 27001, GDPR, and HIPAA certifications and how they apply to AI-powered features across the product suite.