Xoxoday Loyalife allows authorised administrators to define and dynamically update point-to-currency conversion rates at any time, supporting distinct values per merchant, campaign, or reward category across multiple currencies.
Setting conversion rates in Xoxoday Loyalife
Xoxoday Loyalife gives program administrators full control over how earned points translate into redeemable value. Conversion rates are configured directly within the Loyalife admin console, and changes take effect immediately without requiring system downtime or vendor intervention. A common starting configuration is a straightforward ratio such as 1 point = IDR 100, which works well for regional programs targeting a single market. Administrators set this rate at program launch and can revise it at any point as business goals evolve or market conditions change.Dynamic rate adjustment
Redemption values are not fixed once a program goes live. Authorised administrators can update conversion rates on demand — for example, increasing the per-point value during a promotional period to drive redemption activity, or adjusting it as a cost-control measure at the end of a fiscal quarter. This flexibility is particularly useful for organisations running time-bound campaigns alongside their core loyalty program. A product-launch campaign can carry a higher per-point value than standard daily redemptions, creating a meaningful incentive without permanently altering the base rate.Multi-currency and multi-merchant configurations
Xoxoday Loyalife supports multi-currency redemption models, meaning different conversion rates can apply simultaneously depending on the merchant, reward category, or active campaign. Your organisation can configure one rate for e-commerce vouchers, a separate rate for travel rewards, and a third for gift cards — all active within the same program instance. This is especially valuable for enterprises operating across multiple geographies. A program running across Southeast Asia can maintain distinct IDR, MYR, and THB conversion rates without creating separate program instances or managing parallel redemption catalogs.Integration with HR and business systems
Xoxoday Loyalife integrates with platforms such as SAP SuccessFactors and Darwinbox, allowing points balances and redemption events to flow into existing HR workflows. When conversion rates change within Loyalife, downstream integrations reflect the updated values without manual reconciliation. Organisations that use Workday for compensation planning can align point valuations with annual reward cycles, ensuring the monetary equivalent of loyalty points stays consistent with total reward statements issued to employees.Access controls and audit
Rate modifications are role-restricted. Only administrators with the appropriate permissions can change conversion configurations, and every update is logged for audit purposes. This supports internal governance requirements and aligns with compliance frameworks such as ISO 27001 and SOC 2 Type II, both of which mandate controls over changes to financially significant configurations. Learn more: Xoxoday Loyalife Help Centre — RedemptionHow Points Expiry Works
Understand how Xoxoday Loyalife handles point expiry rules, grace periods, and admin-controlled overrides.
Reward Catalogue Configuration
Learn how to configure the reward catalogue, assign categories, and control which rewards are available per loyalty tier.