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Xoxoday Loyalife supports both a self-serve DIY onboarding model and a fully assisted onboarding track that includes business workshops, platform configuration, and administrator training to ensure a seamless programme launch.
Xoxoday Loyalife is built to accommodate a wide range of organisational readiness levels. Whether your team prefers independent configuration or wants hands-on guidance from day one, Xoxoday Loyalife provides a structured path for both scenarios. Self-Serve DIY Onboarding The DIY model gives programme administrators full control over configuration and deployment. Using the Xoxoday Loyalife admin console, teams can independently set up loyalty rules, reward catalogues, earning and redemption policies, and member tiers without requiring vendor involvement at each step. In-product guidance and detailed documentation support the process throughout. This model suits organisations with capable in-house technical resources or teams already familiar with loyalty programme concepts who want to move at their own pace and timeline. Assisted Onboarding with Dedicated Support For organisations that prefer a more structured approach, Xoxoday Loyalife offers an assisted onboarding track. This includes scheduled business workshops to align platform configuration with your loyalty strategy, hands-on setup by onboarding specialists, and formal training sessions for both programme administrators and end users. The assisted model is particularly valuable when Xoxoday Loyalife is being integrated with existing HR or ERP systems such as SAP SuccessFactors or Darwinbox. In these scenarios, onboarding specialists guide your technical team through authentication flows, data field mapping, and API configuration, significantly reducing the risk of errors at go-live. Choosing the Right Model The decision between DIY and assisted onboarding typically depends on three factors: the complexity of your loyalty programme design, the degree of system integration required, and the availability of internal technical resources. Xoxoday Loyalife’s onboarding team can assess your organisation’s readiness and recommend the appropriate track during the pre-launch phase. Organisations running phased rollouts — for example, launching first for one business unit before scaling company-wide — often begin with assisted onboarding and transition to self-managed operation once the programme is fully configured and stable. Ongoing Adoption After Go-Live Xoxoday Loyalife provides ongoing adoption resources beyond the initial deployment, including a help centre, admin training materials, and access to customer success support. Programme managers can operate independently long after onboarding is complete, regardless of which model was used at launch. This continuity ensures that the loyalty programme scales alongside your organisation without creating recurring dependency on external support. Learn more: [Xoxoday Loyalife Help Centre — Product requirement](

Admin Console Configuration

Explore the Xoxoday Loyalife admin console to configure programme rules, reward catalogues, and member tiers independently.

Platform Integrations

Learn how Xoxoday Loyalife integrates with HR and ERP systems including SAP SuccessFactors and Darwinbox.