Xoxoday Empuls assigns a dedicated Customer Success Manager (CSM) to every account, serving as the primary point of contact for onboarding, configuration, and ongoing programme success, with 24/7 technical support available through phone, email, and live chat.
Dedicated Customer Success Manager
Every organisation that deploys Xoxoday Empuls is assigned a dedicated Customer Success Manager. The CSM functions as your single point of contact across the entire account lifecycle — from initial onboarding and configuration through to ongoing programme optimisation and renewals. Your CSM coordinates directly with Xoxoday Empuls’s internal support and product teams, which means issues are routed, prioritised, and resolved without requiring your HR or IT administrators to navigate support queues independently. This reduces administrative friction and keeps recognition and engagement programmes running without interruption.Round-the-Clock Technical Support
Beyond the CSM, Xoxoday Empuls provides 24/7 technical support across three channels: phone, email, and live chat. This ensures that time-sensitive issues — whether a rewards redemption failure, a pulse survey not triggering, or a notification not reaching employees — are addressed immediately regardless of your organisation’s time zone. For organisations operating across multiple geographies, this always-on model is critical. An HR team managing employees spread across APAC, EMEA, and the Americas can raise a live chat query outside standard business hours and receive a resolution without waiting for a regional office to open.Support During Integrations and Rollouts
The CSM plays a particularly important role during technical integrations. When connecting Xoxoday Empuls with tools such as Slack, Microsoft Teams, Workday, SAP SuccessFactors, or Darwinbox, the CSM coordinates the setup process, confirms data sync is functioning correctly, and liaises with the Xoxoday Empuls technical team if configuration issues arise. During a phased rollout — for example, launching Xoxoday Empuls to a pilot group before a full company-wide deployment — the CSM helps monitor adoption metrics, surface engagement gaps, and recommend adjustments to recognition workflows before the broader launch.Proactive Programme Guidance
The relationship with a CSM extends well beyond reactive problem-solving. Xoxoday Empuls CSMs provide proactive guidance on recognition best practices, help HR teams design effective peer appreciation campaigns, and share insights drawn from engagement benchmarks across similar organisations. Whether your organisation runs automated milestone awards, manager-led spot recognition, or company-wide eNPS surveys, the CSM serves as an informed partner who understands the full capability of Xoxoday Empuls and how to align it to your people strategy. Learn more: [Xoxoday Empuls Help Centre — General](How does Empuls handle data migration and system setup?
Learn how Xoxoday Empuls guides organisations through implementation, data migration, and first-launch configuration.
Is Xoxoday Empuls ISO 27001 and SOC 2 certified?
Understand how Xoxoday Empuls protects employee data with ISO 27001 certification, SOC 2 Type II compliance, and role-based access controls.