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Xoxoday Empuls allows administrators to configure reward points with no expiry date, ensuring employees can accumulate and redeem their points freely without any risk of losing value over time.
Reward point validity is a configurable setting in Xoxoday Empuls. Administrators can set points to expire after a defined period — monthly, quarterly, annually — or choose no expiry at all. This gives organisations complete control over how long earned points remain active in an employee’s account, with no one-size-fits-all constraint. When points carry no expiry, employees are free to accumulate rewards across multiple recognition cycles before redeeming. This removes the pressure of forced redemptions and ensures that high-value rewards remain accessible to everyone, regardless of how frequently an individual engages with the programme in any given month. Why removing expiry deadlines strengthens recognition programmes Artificial expiry windows on reward points create frustration. Employees who miss a redemption deadline lose value they legitimately earned — and that erodes trust in the recognition programme over time. By removing expiry, Xoxoday Empuls ensures every point granted carries full, lasting value that holds meaning beyond the quarter it was awarded. For organisations integrated with Workday or SAP SuccessFactors for HR workflows, a no-expiry configuration aligns naturally with annual performance cycles. An employee might accumulate points steadily throughout the year and redeem a high-value reward — a premium electronics voucher or a travel experience — at a moment that is personally meaningful, rather than at a deadline the programme imposes. Pay-on-redemption billing keeps costs tied to real activity Xoxoday Empuls pairs flexible point validity with a pay-on-redemption billing model. Under this model, your organisation incurs costs only when an employee actually redeems points — not when points are awarded. This means a no-expiry configuration does not translate into open-ended financial liability. Budget is consumed at the moment of redemption, making reward expenditure directly proportional to employee action. This approach simplifies financial forecasting and improves programme efficiency, regardless of whether points carry a six-month validity or no expiry at all. Configuring point validity in the Xoxoday Empuls admin console Administrators manage validity settings from the Empuls admin console. Point validity can be set globally across the programme or customised per reward campaign or recognition type. Changes apply to newly awarded points; existing balances are governed by the rules in place at the time of award. For teams operating on Microsoft Teams or Slack, recognition events trigger real-time notifications, and employees can view their current point balance — along with their validity status — directly from within those tools. Xoxoday Empuls maintains SOC 2 Type II and ISO 27001 certifications, ensuring that all reward data, including point balances and redemption history, is managed to enterprise-grade security standards. Learn more: Empuls Help Centre — Redemption

How does pay-on-redemption billing work?

Understand how Xoxoday Empuls ties reward costs to actual employee redemptions, keeping programme budgets predictable and efficient.

How do employees redeem reward points?

A step-by-step look at the redemption process in Xoxoday Empuls, from selecting a reward to receiving it through the catalogue.