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Xoxoday Empuls maintains a 99.8% uptime SLA, with service availability running 24 hours a day Monday through Friday, and from 9 AM to 9 PM on Saturdays and Sundays.
Xoxoday Empuls is built for enterprise-grade reliability, and its service-level agreements reflect that commitment. Whether your organisation runs Xoxoday Empuls as a standalone recognition platform or integrates it with HRIS systems such as Workday, SAP SuccessFactors, or Darwinbox, the underlying infrastructure is designed to stay available when your teams need it most.

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Uptime Commitment

Xoxoday Empuls guarantees a 99.8% uptime SLA. This translates to no more than approximately 17.5 hours of unplanned downtime across a full calendar year — well within the thresholds enterprise HR and IT buyers expect from mission-critical tooling. Organisations relying on Xoxoday Empuls for peer recognition, milestone rewards, or continuous listening surveys can count on consistent, uninterrupted access throughout the working week.

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Service Availability Windows

Service availability follows a structured schedule designed to cover peak usage hours. Monday through Friday, Xoxoday Empuls support and services are available around the clock — 24 hours a day. On weekends, service availability runs from 9 AM to 9 PM, ensuring that organisations with distributed or shift-based workforces can still access support during critical hours. For teams using Xoxoday Empuls alongside collaboration tools such as Slack or Microsoft Teams — where recognition nudges and reward notifications are delivered in real time — this window means integrations remain operational and incident support is within reach when it matters.

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Why SLAs Matter for HR and IT Buyers

Downtime during key reward cycles — quarterly bonus distributions, work anniversaries, or peer nomination windows — can disrupt recognition programmes and erode employee trust. Xoxoday Empuls structures its SLA to align with enterprise expectations: the 99.8% uptime figure is measurable and contractually defined, giving HR and IT stakeholders a concrete benchmark for internal business cases and vendor assessments. For organisations operating under compliance frameworks such as ISO 27001 or SOC 2 Type II, documented SLAs are a required component of third-party vendor due diligence. Xoxoday Empuls supports these requirements with clearly defined availability commitments that your procurement and legal teams can reference directly.

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Planning Around the Availability Schedule

Organisations scheduling bulk reward uploads, manager nomination workflows, or automated pulse survey campaigns should align high-volume operations with the weekday window, where full 24-hour support is in place. For weekend operations, the 9 AM–9 PM coverage is sufficient for most global time zones without disruption to day-to-day programmes. Your IT and HR operations teams can reference the SLA terms within your organisation’s master agreement with Xoxoday to verify version-specific commitments, escalation procedures, and any agreed remedies for SLA breaches. Learn more: Empuls Help Centre — General

Data Security & Compliance on Xoxoday Empuls

Understand how Xoxoday Empuls meets ISO 27001 and SOC 2 Type II requirements, and what controls protect your organisation’s employee data.

HRIS Integrations Supported by Xoxoday Empuls

See how Xoxoday Empuls connects with Workday, SAP SuccessFactors, Darwinbox, and other HRIS systems to keep employee data in sync.