What is Empuls's recovery point and recovery time objective?

Xoxoday Empuls is built on a resilient, enterprise-grade infrastructure designed to protect your employee recognition and rewards data even in the event of an unexpected incident. Whether your organization manages HR operations through Workday, SAP SuccessFactors, or Darwinbox, Empuls ensures that your engagement workflows remain protected and recoverable.

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Recovery Objectives That Meet Enterprise Needs

Empuls maintains a Recovery Point Objective (RPO) of 2 hours and a Recovery Time Objective (RTO) of 2 hours. In a worst-case scenario, the maximum amount of data that could be lost is limited to the prior two hours of activity, and the system is designed to be fully restored within two hours of a declared failure event. For organizations where recognition milestones, reward fulfillment, and pulse survey responses are time-sensitive, these targets provide meaningful and auditable protection.

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AWS Multi-Availability Zone Infrastructure

Empuls runs on Amazon Web Services (AWS) and leverages multi-availability zone (multi-AZ) deployments to eliminate single points of failure. If one availability zone experiences an outage, traffic and workloads automatically failover to a healthy zone without requiring manual intervention. This architecture underpins Empuls’s ability to maintain high availability for globally distributed teams across time zones and geographies.

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Regular Backups and Restoration Drills

Empuls performs automated data backups on a regular cadence, accompanied by integrity checks that confirm backup data is valid and complete before it is committed to storage. Beyond taking backups, Empuls conducts scheduled restoration drills — simulated recovery exercises that validate whether data can actually be restored within the defined RTO window. This practice aligns with the operational controls required under ISO 27001 and SOC 2 Type II, where demonstrating tested recovery procedures is a compliance requirement, not just a documented policy.

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What This Means for Your People Team

Consider a scenario where your organization uses Empuls alongside Microsoft Teams or Slack for recognition nudges and milestone announcements. If a regional infrastructure incident occurs, Empuls’s automated failover ensures that integration touchpoints remain reachable and that no recognition or redemption data is silently lost mid-transaction. Once the incident is resolved, the system returns to full operation, and your IT or People Ops team can request a post-incident summary for audit or vendor security questionnaire purposes. For organizations evaluating Empuls through formal procurement, these recovery commitments are documented and provided as part of the enterprise onboarding and security review process. Learn more: Empuls Help Centre — General