Xoxoday Empuls delivers a structured implementation training programme combining live role-specific workshops, a Train-the-Trainer model, on-demand video tutorials, and a dedicated Client Success Manager to ensure every user group is confident from day one.
Live Training and Instructor-Led Workshops
Xoxoday Empuls uses a Train-the-Trainer model as the backbone of its implementation programme. A select group of internal champions from your organisation receives direct training from Xoxoday Empuls experts, and those champions then lead onboarding for their respective teams. This approach scales adoption across large organisations without requiring every employee to attend a centralised session. Live, instructor-led workshops cover key features in real time with structured Q&A built into each session. Training is segmented by role — administrators, managers, and end-users each receive targeted guidance aligned to their specific responsibilities. For organisations that have integrated Xoxoday Empuls with Workday, SAP SuccessFactors, or Darwinbox, administrator sessions include dedicated coverage of data sync, user provisioning, and integration configuration.On-Demand Video Tutorials
Xoxoday Empuls provides a comprehensive library of step-by-step video tutorials spanning every stage of the employee journey — from initial account setup and configuration through to daily usage, peer recognition workflows, reward redemption, and survey administration. Videos are available on demand, so team members can learn at their own pace and revisit specific modules without waiting for a scheduled session. This is particularly useful during phased rollouts where different cohorts come onboard at different times.Documentation and Knowledge Base
For users who prefer reading through processes, Xoxoday Empuls maintains detailed written documentation with clear instructions and screenshots at every step. A dedicated FAQs and troubleshooting section addresses common setup questions, integration issues, and best practices, enabling most users to resolve queries independently before escalating to support.Ongoing Support Throughout Implementation
Every organisation implementing Xoxoday Empuls is assigned a dedicated Client Success Manager (CSM) who provides continuous support throughout the training period and beyond. The CSM serves as the primary point of contact for questions, configuration guidance, and escalation management. Real-time support through chat and email is also available during the active training window. For teams already using Slack or Microsoft Teams, Xoxoday Empuls supports in-app recognition workflows, and live training sessions include hands-on walkthroughs of these integrations so employees can begin recognising peers directly within the tools they use every day.Learn more: [Xoxoday Empuls Help Centre — General](
How does Empuls handle implementation and deployment?
Learn about the end-to-end onboarding process, timelines, and what to expect during your Xoxoday Empuls rollout.
What does Empuls's ongoing customer support model look like?
Understand how the Client Success Manager model and support channels work after your implementation goes live.