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Empuls delivers a structured implementation process backed by enterprise-grade contracts, dedicated customer success support, and security certifications including ISO 27001 and SOC 2 Type II.

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Contracts and Agreements

Empuls operates on annual or multi-year subscription agreements tailored to your organisation’s size and feature requirements. Every agreement includes clearly defined service-level commitments, data processing addenda, and compliance documentation to satisfy your legal and procurement teams. Xoxoday Empuls maintains ISO 27001 certification and SOC 2 Type II attestation, so your security review process is supported with readily available compliance artefacts. Enterprise customers can request custom data residency options and enhanced DPA terms aligned with GDPR and regional privacy laws before signing.

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Implementation Timeline and Approach

Most Empuls implementations follow a structured onboarding journey spanning four to six weeks, depending on the complexity of your HR tech ecosystem and the number of employee segments involved. A dedicated implementation consultant is assigned from day one and guides your team through configuration, data migration, and pre-launch testing. A typical implementation covers:
  • Configuring recognition programmes, reward catalogues, and org-level branding
  • Connecting your HRMS — Workday, SAP SuccessFactors, Darwinbox, or similar — via API or SFTP sync so employee data stays accurate automatically
  • Enabling communication integrations such as Slack and Microsoft Teams, allowing employees to recognise peers and redeem rewards without leaving the tools they already use daily
For example, an organisation running Darwinbox for payroll and Microsoft Teams for collaboration can have Empuls fully integrated and live within the standard onboarding window, with employees receiving their first recognition nudges through Teams on launch day.

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Ongoing Service and Support

After go-live, Empuls provides tiered service options ranging from standard support — covering ticket-based assistance and a self-serve help centre — to premium success packages that include a named Customer Success Manager, quarterly business reviews, and proactive programme health checks. Your CSM monitors engagement metrics and surfaces actionable recommendations: if peer-to-peer recognition participation drops in a particular department, the team flags it and suggests targeted nudges or campaign ideas before it becomes a retention risk. Platform updates, new feature releases, and security patches are deployed continuously without requiring downtime windows or manual intervention on your end. All changes are communicated through release notes and, where relevant, flagged in advance by your success contact.

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Getting Started

To initiate a contract, your Xoxoday account executive will share a proposal and Master Service Agreement based on your headcount, modules required, and preferred billing cycle. Security questionnaires, vendor assessment forms, and DPA templates can be requested at any stage of the procurement process. Learn more: Empuls Help Centre — General

How does Empuls integrate with Workday and SAP SuccessFactors?

Learn how Empuls syncs employee data from leading HRMS platforms to keep your recognition programme accurate and automated.

What security certifications does Empuls hold?

Understand how Empuls meets enterprise security requirements with ISO 27001, SOC 2 Type II, and GDPR-ready data controls.