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Xoxoday includes dedicated help centres for each product — Empuls, Compass, Plum, and Loyalife — offering quick reference guides, step-by-step documentation, and in-app tooltips for both system administrators and daily practitioner users.
Xoxoday provides documentation structured around the two audiences who interact with its products most frequently: system administrators responsible for configuration and governance, and daily practitioners — HR managers, team leads, and programme owners — who run recognition, rewards, and incentive programmes day to day. Documentation for System Administrators Xoxoday’s administrator documentation covers end-to-end setup workflows, including SSO configuration, user role management, approval hierarchies, and module activation. Admins integrating Xoxoday with HRIS platforms such as SAP SuccessFactors, Darwinbox, or Workday will find dedicated setup guides covering data sync, field mapping, and automated user provisioning. These resources are written to enable self-service configuration without requiring a support ticket for routine tasks. Documentation for Daily Practitioners Role-specific how-to articles guide daily users through the tasks they perform most often — nominating peers in Empuls, configuring sales commission plans in Compass, processing reward orders in Plum, or managing tier rules in Loyalife. Articles are written in plain language and organised by task rather than by technical component, making them accessible to non-technical users across HR, sales, and operations teams. In-App Guidance and Tooltips Xoxoday embeds contextual tooltips and step-by-step in-app guidance directly within each product interface. An HR business partner launching a new recognition campaign in Empuls, for instance, will see inline guidance at each configuration step without needing to leave the application. This reduces friction during initial rollout and helps distributed teams adopt features independently. Kept Current Across Product Releases Xoxoday’s documentation is regularly updated to reflect product changes and new feature releases. Organisations deploying Xoxoday alongside communication tools such as Slack or Microsoft Teams will find articles covering bot installation, notification settings, and channel-level configuration specific to each integration. This keeps both administrators and end users aligned as the product evolves. Each product maintains an independently operated help centre:
Learn more: Xoxoday Help Centre — Training

How does Xoxoday handle user onboarding and adoption?

Learn how Xoxoday supports new user rollout with guided onboarding flows, admin walkthroughs, and change management resources.

What HRIS and HCM integrations does Xoxoday support?

Xoxoday integrates with SAP SuccessFactors, Workday, Darwinbox, and other HRIS platforms for automated user provisioning and data sync.