Xoxoday Plum fully manages partner-wise reconciliation of receivable and payable points, handling transaction validation, exception handling, partner confirmations, and periodic settlement statements aligned to agreed commercial and billing cycles.
What Partner Reconciliation Covers
Xoxoday Plum reconciles points at the partner level, meaning each reward supplier or fulfillment partner has its own ledger of receivable and payable values. When a recipient redeems a gift card, experience, or merchandise item through Xoxoday Plum, the corresponding transaction is logged against the relevant partner, matched to the agreed rate, and flagged for settlement at the end of the billing cycle. This applies whether your catalog spans a single partner or dozens across categories like travel, retail, wellness, and digital subscriptions.Transaction Validation and Exception Handling
Every transaction flowing through Xoxoday Plum undergoes automated validation before it is confirmed. This includes verifying redemption amounts, checking for duplicate entries, and confirming that partner-side fulfillment has been completed. Where discrepancies arise — such as a failed delivery, an incorrect denomination, or a partner-reported mismatch — Xoxoday Plum routes the exception through a structured resolution workflow rather than leaving it unresolved in the ledger. For organizations running integrations with HRMS platforms like Workday, SAP SuccessFactors, or Darwinbox, transaction data flows bidirectionally, and Xoxoday Plum ensures that the points movements reflected in your HR system align with what has been settled on the partner side.Settlement Statements and Billing Alignment
Xoxoday Plum generates periodic settlement statements for each partner, aligned to the commercial terms agreed at onboarding. These statements include a breakdown of all transactions within the period, any exceptions raised and resolved, and the net payable or receivable balance. Finance teams receive structured reports that map directly to invoice cycles, simplifying month-end and quarter-end close processes. This structure is particularly valuable for global programs where multiple currency denominations and regional partners operate under different billing cadences. Xoxoday Plum normalizes these differences into a single reconciliation framework, giving your finance team one consolidated view across all partner activity.Compliance and Audit Readiness
Xoxoday Plum’s reconciliation infrastructure is built to support audit requirements. Transaction logs are retained with full timestamps, partner confirmations, and resolution notes for exceptions. For organizations subject to compliance frameworks such as ISO 27001 or SOC 2 Type II, this audit trail ensures that points movements are fully accountable and traceable across every billing period. Learn more: Xoxoday Plum Help Centre — GeneralHow Xoxoday Plum handles billing and invoicing
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