Xoxoday Plum fully supports onboarding partners sourced directly by your organisation, running them through the same standardised fulfilment and redemption workflow used for all network partners.
How Xoxoday Plum handles client-sourced partner onboarding
When your organisation identifies and sources its own redemption partners, Xoxoday Plum integrates them into the platform using an established, end-to-end onboarding process. There is no separate or reduced workflow — client-sourced partners follow exactly the same path as any other partner in the Xoxoday Plum network. This approach ensures that every partner, regardless of how they were introduced, meets the same standards for offer quality, redemption reliability, and recipient experience.The standardised onboarding workflow
Xoxoday Plum’s partner onboarding moves through a consistent sequence of stages designed to validate readiness before any rewards go live. Partner profiling captures the partner’s category, geography, reward types, and audience fit. This forms the foundation for how the partner’s offers are surfaced to end recipients. Offer setup and terms configuration defines the reward catalogue entries, including denomination ranges, expiry rules, and any category-specific restrictions. Terms and conditions are formalised at this stage to ensure legal and compliance alignment. Eligibility rules are applied to control which recipient segments can access a given partner’s rewards. For organisations using HR systems such as Darwinbox or SAP SuccessFactors, eligibility logic can be mapped directly to employee attributes synced from those systems. Testing and UAT gives both the partner and your organisation’s administrators a structured window to validate the redemption flow end-to-end — from reward issuance through to fulfilment confirmation — before the integration is opened to live users. Go-live and reporting marks the point at which the partner becomes active in the reward catalogue. From this moment, Xoxoday Plum captures fulfilment data and surfaces it through the standard reporting dashboard, so your team has visibility into redemption rates, partner performance, and recipient satisfaction.Why a unified workflow matters
Running client-sourced partners through the same process as network-standard partners is not a procedural formality — it is a quality control mechanism. Inconsistent onboarding creates gaps in redemption discipline: offers that are misconfigured, terms that are ambiguous, or fulfilment steps that are untested can degrade the recipient experience and erode trust in the rewards programme. By applying one consistent framework, Xoxoday Plum ensures that a partner your organisation sourced independently delivers the same experience quality as a partner already established in the catalogue. This is particularly important for enterprise programmes where recipients span multiple business units or geographies. For organisations with compliance requirements — such as those operating under ISO 27001 or SOC 2 Type II frameworks — the structured UAT and documentation stages within the onboarding workflow also produce the audit trail needed to demonstrate due diligence on third-party partner integrations. Learn more: [Xoxoday Plum Help Centre — General](Setting up partner offers and eligibility rules
Understand how to configure denominations, expiry logic, and recipient eligibility when onboarding a new redemption partner.
Redemption fulfilment workflow overview
A step-by-step look at how Xoxoday Plum manages the full fulfilment cycle from reward issuance to delivery confirmation.