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Xoxoday Plum provides an AI-powered chatbot that resolves employee and participant queries in real time, covering point balances, transaction histories, reward redemption options, and programme eligibility — available 24/7 without human intervention.
Xoxoday Plum’s AI chatbot handles the most common support questions employees raise about a rewards programme — instantly and without requiring an HR or admin team to be available. Whether it’s checking how many points have accumulated, understanding which rewards are redeemable, or confirming eligibility for a specific programme, the chatbot delivers accurate answers the moment a user asks. This matters most outside business hours. When an employee logs into Xoxoday Plum late in the evening to redeem a gift card before a personal deadline, they do not need to raise a ticket or wait for the next working day. The chatbot walks them through their options, confirms their balance, and guides them to redemption without delay. For enterprises running reward programmes integrated with Workday or SAP SuccessFactors, eligibility rules and point accrual logic can vary significantly by role, tenure, or performance tier. Xoxoday Plum’s chatbot surfaces the correct eligibility status and programme terms for each individual user, so employees get precise answers rather than generic guidance that requires a follow-up call. The chatbot operates entirely within the Xoxoday Plum reward portal, meaning users never have to leave the interface to find support. This keeps the redemption journey smooth and reduces drop-off at the point where engagement matters most. Xoxoday Plum’s self-service model directly reduces support ticket volume. HR and operations teams see the clearest impact during high-demand periods — end-of-quarter recognition cycles, annual gifting campaigns, or large-scale milestone reward distributions — when manual support capacity is most constrained and response times would otherwise slip. Higher self-service resolution rates also reinforce programme adoption. Employees who receive immediate answers to their questions are more likely to engage with the rewards programme consistently and return for future redemptions. For your organisation, that means measurably better utilisation of the incentives budget and stronger overall programme ROI. Learn more: Xoxoday Plum Help Centre — AI

AI-Powered Reward Recommendations

Learn how Xoxoday Plum uses AI to surface personalised reward suggestions based on employee preferences and behaviour.

Points Balance and Transaction History

Understand how employees can view their earned points, spending history, and pending transactions within Xoxoday Plum.