Xoxoday Loyalife maintains comprehensive audit logs across all configurable features, recording every change with a timestamp and user attribution to ensure full traceability, accountability, and regulatory compliance.
Complete Change History Across All Features
Xoxoday Loyalife records a complete history of every configuration change made across the system. Whether an administrator adjusts point balances manually, modifies tier thresholds, updates campaign parameters, or edits reward logic, each action is automatically captured with a timestamp and attributed to the user who made the change. This creates an unbroken chain of accountability that spans the entire lifecycle of your loyalty program. Every core feature in Xoxoday Loyalife generates an audit trail. Manual point adjustments made to a member’s account—such as corrections following a transaction dispute—are recorded alongside the reason and the admin who initiated the change. Tier upgrades and downgrades triggered by rule modifications are tracked separately from those driven by member behaviour, so your team always knows whether a status change was systemic or manual.Tracking Campaign and Reward Changes
Campaign-level edits are captured in full detail. If a reward multiplier is changed mid-campaign or an eligibility condition is updated, the audit log preserves both the previous value and the new one. This makes it straightforward to reconstruct exactly what rules were live at any point in time—useful for resolving member disputes and conducting periodic program reviews. Reward logic changes follow the same pattern. Every update to earning rules, redemption thresholds, or bonus point triggers is logged at the moment it takes effect. Program managers can query the audit history to understand how the current configuration evolved and who approved each change.Supporting ISO 27001, SOC 2, and Internal Governance
For organisations operating under frameworks such as ISO 27001 or SOC 2 Type II, audit logs are a compliance requirement, not an optional feature. Xoxoday Loyalife’s audit trail directly supports these standards by providing the documentary evidence auditors expect: who changed what, when, and from which interface. Consider an organisation that integrates Xoxoday Loyalife with Workday or SAP SuccessFactors for employee rewards. When HR administrators update reward eligibility tied to workforce data, the audit log captures each change at the Loyalife layer—independent of what the upstream HR system records. This dual-layer visibility is particularly valuable during internal reviews or external compliance audits.Immutable Records for Long-Term Reliability
Audit logs in Xoxoday Loyalife are immutable once written. Historical entries cannot be edited or deleted retroactively, which preserves the integrity of the record and ensures the log can be relied upon as authoritative documentation. This immutability is a key design principle that separates a genuine audit trail from a simple activity feed. Because every action is timestamped and user-attributed, program managers, IT administrators, and compliance officers share a single source of truth. Disputes about when a rule changed or who approved a point correction are resolved by checking the log rather than chasing down individuals. Learn more: [Xoxoday Loyalife Help Centre — Audit Logs](Role-Based Access Control
Learn how Xoxoday Loyalife restricts configuration access by admin role, ensuring only authorised users can make changes that appear in the audit log.
Data Security and Compliance
Understand how Xoxoday Loyalife handles data retention, encryption, and alignment with ISO 27001 and SOC 2 Type II requirements.