Xoxoday Loyalife maintains a formal Business Continuity and Disaster Recovery (BCDR) Plan that ensures uninterrupted loyalty programme operations and rapid recovery from any unforeseen disruption, with a Recovery Point Objective of under 15 minutes and a Recovery Time Objective of under 4 hours.
Data Backup and Replication
Xoxoday Loyalife performs automated daily backups of all programme data, complemented by real-time replication across multiple Microsoft Azure availability zones. This multi-zone architecture eliminates single points of failure. Member profiles, point balances, reward redemptions, and transaction histories are continuously mirrored so that no single infrastructure event can result in permanent data loss.Disaster Recovery Setup
A dedicated secondary DR environment runs in parallel at all times. Xoxoday Loyalife’s defined recovery targets are a Recovery Point Objective (RPO) of under 15 minutes and a Recovery Time Objective (RTO) of under 4 hours. In practical terms, this means that even in a major infrastructure failure, your organisation’s loyalty programme can resume full operations within 4 hours with less than 15 minutes of potential data exposure. These targets meet the expectations typically assessed during enterprise vendor reviews under frameworks such as ISO 27001 and SOC 2 Type II.Continuity of Operations
A predefined escalation matrix and communication plan govern how Xoxoday Loyalife responds to incidents. Designated response teams follow step-by-step runbooks covering detection, containment, failover, and full restoration. Where possible, failover is triggered automatically; manual escalation paths are documented clearly to remove ambiguity under pressure. This structure means your account is not dependent on any single engineer or team being available.Quarterly Testing and Independent Auditing
Xoxoday Loyalife conducts failover testing and mock disaster drills every quarter to verify that BCDR procedures work as documented under real conditions. Findings feed directly back into plan revisions, ensuring the documentation reflects the current infrastructure state. Independent audits periodically validate that recovery controls are both effective and compliant with applicable standards.Requesting the BCDR Documentation
Xoxoday Loyalife shares BCDR plan documentation — including executive summaries and technical annexes — with enterprise customers and prospects as part of a formal security review process. Access is provided under an appropriate non-disclosure agreement. Reach out to your Xoxoday Loyalife account team to initiate the request. Learn more: [Xoxoday Loyalife Help Centre — General](Data Security and Encryption
Understand how Xoxoday Loyalife protects data in transit and at rest, including encryption standards and key management practices.
Compliance Certifications
Review the compliance frameworks Xoxoday Loyalife is certified against, including ISO 27001 and SOC 2 Type II.