SLA penalty structures (monetary and/or service credits) are commercially negotiable. The form, calculation methodology, and quantum of penalties will be defined and agreed in the service agreement with your organisation during contract finalization.
Loyalife: Penalties or Exit Rights for Security Incidents
Xoxoday Loyalife provides contractual penalty and exit provisions that apply in the event of a major security incident, protecting your organisation.
Is security incident management linked to service...
Yes. Xoxoday Loyalife connects security incident management to service measurement, tracking resolution metrics as part of its overall service…