Xoxoday Loyalife delivers automated monthly reports on lapsed and expired points, category-wise redemption activity, and incomplete redemption requests, giving programme administrators actionable data without manual exports.
Lapsed and Expired Points Statements
Xoxoday Loyalife produces detailed monthly statements showing the exact volume of points that have aged out within a given period. These reports let programme managers identify which member segments are accumulating unused balances and run targeted re-engagement campaigns before those balances lapse. When your organisation connects Loyalife with communication tools such as Slack or MS Teams, automated notifications can prompt members to redeem points ahead of expiry—converting a potential liability into active programme participation.Category-Wise Redemption Reports
Xoxoday Loyalife breaks down redemption activity by reward category, so administrators can see which offerings—travel, merchandise, gift cards, or experiences—are generating the most engagement month over month. If a category consistently shows low redemption rates, the report gives your team concrete evidence to renegotiate the reward catalogue or introduce alternatives that better reflect actual member preferences. This granular view replaces assumptions with data-backed decisions that improve both member satisfaction and programme ROI.Unredeemed Redemption Requests
Xoxoday Loyalife tracks every redemption request that was initiated but never completed. This report surfaces friction in the redemption journey—whether members encountered a technical barrier, abandoned the flow mid-way, or experienced a fulfilment delay. Monthly unredeemed request data gives product and operations teams a precise signal of where to focus UX improvements, directly reducing drop-off and raising the programme’s effective redemption rate.Using the Reports Together
These three report types form a continuous feedback loop. Lapsed point data informs retention outreach, category reports guide catalogue curation, and unredeemed request metrics highlight process gaps. Organisations that manage workforce data in SAP SuccessFactors or Darwinbox can align Loyalife’s monthly insights with broader employee engagement metrics to build a unified view of programme health across departments. All reports are generated automatically each month and delivered without requiring manual data pulls, keeping administrative overhead low while ensuring programme stakeholders always have current, reliable information. Learn more: Xoxoday Loyalife Help Centre — Reporting & analyticsMember Engagement Analytics
Track active, dormant, and at-risk member segments with Loyalife’s engagement dashboards.
Reward Catalogue Performance
Measure which reward categories drive redemptions and use data to optimise your catalogue.