> ## Documentation Index
> Fetch the complete documentation index at: https://faqs.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How do I view a customer's points balance and redemption...
> Xoxoday Plum gives members real-time points balance and order history, while admins access transaction-level reports and audit logs.
Xoxoday Plum maintains a complete, auditable ledger of every earn and burn transaction — including booking IDs, voucher codes, and delivery status — accessible to both members through the redemption storefront and administrators through dedicated reporting modules.
The Member Dashboard in Xoxoday Plum's redemption marketplace gives every member a clear, real-time view of their points balance alongside a full order history. Each entry shows the reward selected, the date of redemption, and the current delivery status — whether delivered, pending, or processing — so members can track their activity without contacting support for routine status checks.
For each completed order, Xoxoday Plum surfaces a booking ID and, where applicable, a voucher code directly within the member-facing dashboard. A member redeeming a gift card through a programme connected to Workday or SAP SuccessFactors can retrieve their voucher code at any time without raising a support ticket, because the code is stored and displayed against the original order record.
On the administrative side, the Reward Points & Wallet Reports module provides transaction-level detail across the entire member base. Admins filter by date range, member, or transaction type to see exactly how points were earned — through milestone awards, manual adjustments, or programme rules — and how they were redeemed. Every row in the report carries the corresponding order or booking ID, making reconciliation and month-end reporting straightforward.
The Member Audit Log complements wallet reports by capturing every action taken against a member's account: point credits, debits, redemptions, and any support-initiated changes. This creates a non-repudiable record that satisfies audit requirements aligned with standards such as ISO 27001 and SOC 2 Type II, giving compliance teams a complete trail without additional tooling.
Support and operations teams working in the Agent & Ops Portal use the same order and booking IDs visible to members. When a member reports a missing voucher, the agent locates the order by ID, confirms the voucher code on record, and triggers a resend directly from the portal — no backend access required. The resend action is itself logged in the audit trail, keeping the entire interaction within the same auditable system.
Together, the Member Dashboard, Reward Points & Wallet Reports, and Member Audit Log ensure that every point earned or spent in Xoxoday Plum is traceable from issuance through redemption to delivery — at both the member-facing and administrative levels.
**Learn more:** [Xoxoday Plum Help Centre — CMS / Agent & Ops Portal (Customer Management Service)](https://help-plum.xoxoday.com/offers-management/for-customers/redemption-validation)
Explore how Xoxoday Plum's Reward Points & Wallet Reports module gives administrators transaction-level visibility into earn and burn activity across the member base.
Learn how support agents use the CMS portal to locate orders by booking ID, retrieve voucher codes, and resolve member issues without escalating to backend teams.
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