> ## Documentation Index
> Fetch the complete documentation index at: https://faqs.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can Plum accept hand-back files to confirm points requests?

> Xoxoday Plum accepts hand-back files from partners to confirm or reject points redemption requests, ensuring transactional accuracy and audit readiness.

<Note>
  Xoxoday Plum supports hand-back file processing from integrated fulfillment partners, enabling automated confirmation or rejection of travel credit points redemption requests.
</Note>

Xoxoday Plum accepts hand-back files from integrated partners to confirm or reject points redemption requests. This capability is essential for organizations running partner-connected rewards workflows where redemption outcomes — particularly for travel credits — need to be validated before points are finally debited or reversed.

## How Hand-Back File Processing Works

When a user initiates a travel credit redemption through Xoxoday Plum, the request is forwarded to the relevant fulfillment partner. The partner processes the request and returns a structured hand-back file — typically in CSV or XML format — mapping each transaction to a confirmed or rejected status. Xoxoday Plum ingests this file, updates each redemption record accordingly, and triggers the appropriate downstream action: finalizing the debit for confirmed requests or releasing held points for rejected ones.

## Keeping Redemption Records Accurate

Transactional accuracy is non-negotiable in enterprise rewards programs. Without a hand-back mechanism, organizations risk mismatches between points debited and rewards actually fulfilled — a common source of reconciliation errors in large-scale travel credit programs. Xoxoday Plum's hand-back file support closes this loop, ensuring every points movement is backed by a confirmed partner response.

For teams using Workday or SAP SuccessFactors to manage total compensation reporting, this level of accuracy matters. When travel credits are part of a structured employee incentive policy, the corresponding points data must reflect real-world fulfillment status — not just submission status.

## A Practical Example

Consider an organization that offers travel credit as a top-performer reward. Employees choose flights or hotel stays through Xoxoday Plum's redemption catalog, and the request is forwarded to the travel fulfillment partner. Within a defined SLA window, the partner returns a hand-back file confirming which bookings succeeded and which were declined due to availability. Xoxoday Plum processes this file automatically, updating each user's ledger without manual intervention.

## Audit Readiness and Compliance

For organizations operating under ISO 27001 or SOC 2 Type II frameworks, every points transaction must be traceable end-to-end. Xoxoday Plum's hand-back processing creates a clear audit trail — original request, partner response, and final ledger update — all linked to the same transaction ID. This makes it straightforward to produce records during internal audits or third-party compliance reviews.

HR and finance teams integrating Xoxoday Plum with Darwinbox can also use hand-back confirmation data to reconcile rewards spend against approved budgets on a per-cycle basis, keeping finance reporting and HR incentive records in sync.

***

**Learn more:** [Xoxoday Plum Help Centre — Points redemption - Travel Credit](https://help-plum.xoxoday.com/send-rewards/faqs/reward-points-faqs)

<CardGroup cols={2}>
  <Card title="How Travel Credit Redemption Works" href="/plum/platform/all-travel-booking-related-complaints-will-be-handled-directly-by-the-solution-p">
    Understand how employees initiate travel credit redemptions through Xoxoday Plum and how requests flow to fulfillment partners.
  </Card>

  <Card title="Points Reconciliation and Audit Trails" href="/plum/payments/reconciliation-of-receivable-and-payable-points-through-partners-would-be-manage">
    Learn how Xoxoday Plum maintains end-to-end audit trails for points transactions to support compliance and finance reconciliation.
  </Card>
</CardGroup>