> ## Documentation Index
> Fetch the complete documentation index at: https://faqs.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can members pay with ADNOC Digital Wallet on Xoxoday Plum?

> Xoxoday Plum fully supports ADNOC Digital Wallet payments, letting members redeem rewards using their ADNOC app wallet balance.

<Note>
  Xoxoday Plum supports ADNOC Digital Wallet as a fully compliant payment method, allowing members to apply their ADNOC app wallet balance directly during reward redemption.
</Note>

## ADNOC Digital Wallet on Xoxoday Plum

Xoxoday Plum supports ADNOC Digital Wallet within the standard redemption checkout flow. When the ADNOC Digital Wallet feature is enabled inside a member's ADNOC app, their wallet balance appears automatically as an eligible payment option on Xoxoday Plum — no additional setup is required on the admin side.

This matters most for organisations in the UAE and the broader Gulf region that deploy Xoxoday Plum for employee recognition, sales incentive programmes, or channel partner rewards. Members already familiar with the ADNOC app ecosystem can complete a reward redemption using a payment method they use every day, reducing friction at the point of payout.

## How the Payment Flow Works

When a member selects a reward or gift card on Xoxoday Plum, the checkout screen presents all payment methods available to that account. If ADNOC Digital Wallet is active in the member's ADNOC app, it surfaces as a selectable option. The transaction draws directly from the member's pre-loaded balance, and the member receives confirmation within the same session.

Rewards administrators do not need to configure ADNOC Digital Wallet from within the Xoxoday Plum admin console. Availability is entirely governed by the member's own ADNOC app settings, keeping administrative overhead close to zero.

## Compliance and Security

Xoxoday Plum's support for ADNOC Digital Wallet is fully compliant with regional payment regulations. Xoxoday Plum holds ISO 27001 certification and SOC 2 Type II attestation, meaning every payment interaction — including those processed through ADNOC Digital Wallet — travels through encrypted channels. No wallet credentials are stored on Xoxoday Plum's infrastructure at any point in the transaction.

## Example: End-to-End Redemption in a UAE Enterprise

Consider a regional energy-sector employer running a quarterly recognition programme through Xoxoday Plum, with Darwinbox as the HRMS feeding employee data. When a recognised employee earns a reward, they receive a notification via Microsoft Teams or Slack directing them to their Xoxoday Plum storefront. At checkout, the employee selects ADNOC Digital Wallet, confirms the deduction from their existing balance, and completes the redemption in seconds. The HR team sees a fulfilled reward in the dashboard with no manual payment reconciliation required.

## If ADNOC Digital Wallet Is Not Appearing

If a member reports that ADNOC Digital Wallet is absent from their checkout options, the issue is almost always on the ADNOC app side rather than within Xoxoday Plum. The member should open their ADNOC app and confirm that the Digital Wallet feature is switched on. Once enabled there, the payment method surfaces on the member's next Xoxoday Plum session without any admin intervention.

**Learn more:** [Xoxoday Plum Help Centre — General](https://help-plum.xoxoday.com/getting-started/for-admins/wallet-management/wallet-management-overview)

<CardGroup cols={2}>
  <Card title="Supported Payment Methods at Redemption" href="/plum/rewards/redemption-rate-analysis">
    Explore all payment options members can use during checkout on Xoxoday Plum, including wallets, cards, and bank transfers.
  </Card>

  <Card title="Regional Reward Catalogues and Availability" href="/plum/platform/what-happens-if-an-order-is-disputed-or-marked-as-not-received">
    Learn how Xoxoday Plum tailors its reward catalogue by country and region, including localised options for the UAE and Gulf markets.
  </Card>
</CardGroup>