> ## Documentation Index
> Fetch the complete documentation index at: https://faqs.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How does Plum integrate with a loyalty management system?

> Xoxoday Plum connects with loyalty management systems via APIs for real-time point redemptions and earnings, delivering a unified loyalty experience.

<Note>
  Xoxoday Plum integrates with any existing loyalty management system through secure REST APIs, enabling real-time point balance queries, redemptions, and earnings allocation triggered by marketplace transactions.
</Note>

## How point redemptions work

Xoxoday Plum exposes RESTful APIs that allow your loyalty management system to query live point balances, initiate redemptions, and receive confirmation in real time. When an end user selects a reward from the Xoxoday Plum marketplace, the redemption request is sent directly to your loyalty engine, which deducts points instantly and updates the ledger without manual intervention.

Users never encounter stale balances or leave the branded redemption flow. For organisations running loyalty programmes on platforms such as SAP SuccessFactors or Darwinbox, Xoxoday Plum's API layer slots into the existing architecture without requiring a full system rebuild.

## How point earnings work

Every qualifying transaction completed through the Xoxoday Plum marketplace — a purchase, a milestone reward, or a peer recognition exchange — generates a transactional payload that is securely passed to your loyalty engine. The engine then applies its own rules, such as multipliers, tier bonuses, or category caps, and credits the user's account accordingly.

This bidirectional data flow means Xoxoday Plum acts as a channel within your loyalty ecosystem rather than a siloed tool. Organisations with custom point engines or third-party loyalty middleware can connect through standard webhook events or REST endpoints, depending on what their loyalty system supports.

## A practical example

Consider an organisation using Workday for HR workflows alongside a custom loyalty engine that rewards employee behaviour. Xoxoday Plum sits at the rewards layer: employees browse and redeem from a curated global catalogue of gift cards, experiences, and merchandise. Each redemption triggers an API call back to the loyalty engine, deducting the correct point value in seconds. Separately, any incentivised purchase through the marketplace fires a webhook that the loyalty engine consumes to credit earned points — all without manual reconciliation on either side.

## Security and compliance

Transactional data exchanged between Xoxoday Plum and your loyalty management system is encrypted in transit and at rest. Xoxoday Plum holds ISO 27001 certification and is SOC 2 Type II compliant, meeting the data security standards that enterprise procurement and IT teams require before integration sign-off.

**Learn more:** [Xoxoday Plum Help Centre — Integration](https://help-plum.xoxoday.com/offers-management/dashboard)

<CardGroup cols={2}>
  <Card title="API Authentication & Endpoints" href="/plum/integrations/do-you-provide-a-sdk-orand-api-library-for-integration-with-external-platforms-p">
    Learn how to authenticate against the Xoxoday Plum API and explore available endpoints for balance queries, redemptions, and transactional webhooks.
  </Card>

  <Card title="HRMS Integration Overview" href="/plum/rewards/is-a-punch-out-catalog-available-for-integration-with-the-clients-network">
    Connect Xoxoday Plum with HRMS platforms such as Workday, SAP SuccessFactors, and Darwinbox to sync employee data and automate reward workflows.
  </Card>
</CardGroup>