> ## Documentation Index
> Fetch the complete documentation index at: https://faqs.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How flexible is Xoxoday Loyalife for tier and points design?

> Xoxoday Loyalife supports fully customisable tier levels, points accrual rules, and redemption logic to match any loyalty programme design.

<Note>
  Xoxoday Loyalife supports configurable tier levels—such as Bronze, Silver, Gold, and Platinum—alongside customisable points accrual and redemption logic driven by transactions, events, or member behaviours.
</Note>

## Designing Tier Levels That Fit Your Programme

Xoxoday Loyalife gives programme administrators full control over tier structure. You can define as many tier levels as your programme requires—whether a simple two-tier setup or a more elaborate four-tier hierarchy like Bronze, Silver, Gold, and Platinum. Each tier carries its own qualification criteria, benefits, and progression thresholds.

Tier qualification can be based on cumulative points, spend volume, transaction count, or a combination of these signals. This means a retail programme can reward purchase frequency differently from a corporate benefits programme, without requiring a separate system configuration for each.

## Flexible Points Accrual Logic

Points earning in Xoxoday Loyalife is event-driven and highly configurable. You can assign accrual rules based on purchase transactions, profile completions, referrals, survey responses, or any custom behaviour your programme tracks. Multipliers and bonus rules can be layered on top of base earn rates—for example, offering 3x points during a promotional period or for activity within a specific category.

Organisations that integrate Xoxoday Loyalife with an HRMS such as Workday, SAP SuccessFactors, or Darwinbox can trigger point accrual based on employee milestones—onboarding completion, performance review submissions, or learning module completions—keeping the programme tightly aligned with existing workflows.

## Redemption Mechanisms and Burn Logic

Redemption in Xoxoday Loyalife is equally configurable. Administrators can define minimum point thresholds for redemption, set expiry rules, and control which reward categories points can be applied against. Partial redemptions and top-up payment combinations are supported, giving members flexibility at the point of exchange.

Burn logic can also be scoped to specific tiers. Platinum members can access premium reward categories unavailable to Bronze members, creating a clear and tangible incentive for progression through the programme.

## Adapting the Programme Over Time

Loyalty programmes rarely stay static. Xoxoday Loyalife is designed to let you modify tier thresholds, accrual multipliers, and redemption rules without disrupting existing member balances or statuses. Changes are applied at the rule level, so historical transactions remain unaffected while future earning behaviour reflects the updated configuration.

This adaptability makes Xoxoday Loyalife suitable for organisations scaling a pilot programme into a full enterprise deployment, or those refreshing an existing programme to drive renewed engagement across their member base.

**Learn more:** [Xoxoday Loyalife Help Centre — Tier-based program](https://help-loyalife.xoxoday.com/user-guides/access-control/approval-workflow)

<CardGroup cols={2}>
  <Card title="Configuring Points Accrual Rules" href="/loyalife/loyalty/are-different-partners-able-to-have-different-accrual-rules">
    Set earn rates, multipliers, and event-based triggers to control how members accumulate points across your programme.
  </Card>

  <Card title="Tier Progression and Qualification Criteria" href="/loyalife/loyalty/is-tier-progression-allowed-only-through-long-term-point-accumulation-or-cash-to">
    Define the thresholds and conditions that move members between tiers and sustain their status over time.
  </Card>
</CardGroup>