> ## Documentation Index
> Fetch the complete documentation index at: https://faqs.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do employees redeem a service award in Xoxoday Empuls?

> Employees receive an email with a redemption link, select their milestone award, and receive delivery in 3–15 days—the same process applies globally.

<Note>
  Xoxoday Empuls notifies eligible employees by email when a service award is due, allowing them to select and order their gift via web portal, mobile app, or MS Teams, with delivery completed within 3–15 days for both domestic and international recipients.
</Note>

## How the Service Award Redemption Process Works

When an employee reaches a milestone anniversary, Xoxoday Empuls automatically triggers a congratulatory email confirming their eligibility to claim a service award. The timing of this notification is governed by the recognition programme rules your organisation configures in Xoxoday Empuls. Notifications can be scoped by employee country or department, ensuring the right message reaches the right person at the right time.

## Claiming the Award

The congratulatory email includes a direct link into the Xoxoday Empuls programme website, where the employee can view the award tier corresponding to their milestone anniversary and browse the available gift catalogue. Employees are not limited to a desktop browser — redemption is fully supported via the Xoxoday Empuls mobile app on any smartphone, or directly within MS Teams, so employees can claim their reward without leaving the collaboration tools they use every day.

## Selecting and Ordering

Inside the award portal, the employee reviews the gifts assigned to their anniversary tier and selects the item they want. Xoxoday Empuls then prompts them to enter a shipping address, after which the order is processed and dispatched automatically. For example, a team member celebrating a ten-year milestone might browse curated merchandise or experience-based rewards, choose their preferred item, and complete checkout in minutes — entirely from within MS Teams — without any manual intervention from HR.

## Delivery Timelines

Once an order is placed, Xoxoday Empuls ships the award within 3 to 15 days depending on the recipient's location. The fulfilment engine handles logistics end-to-end, so HR teams do not need to coordinate separately with third-party vendors or maintain regional shipping rosters.

## International Populations

The redemption experience for international employees is identical to the domestic process. Xoxoday Empuls manages localised fulfilment behind the scenes, meaning an employee based in Germany and a colleague in Singapore follow exactly the same steps — email notification, link to portal, gift selection, address entry, and delivery — without any additional configuration required from your HR or IT team. Whether your organisation spans five countries or fifty, every eligible employee receives the same consistent service award journey.

**Learn more:** [Empuls Help Centre — Service award](https://help-empuls.xoxoday.com/admin/gifts/milestones-service-awards)

<CardGroup cols={2}>
  <Card title="How milestone anniversary notifications are triggered" href="/empuls/recognition/how-does-the-workflow-component-of-your-solution-make-the-process-easier-to-auto">
    Understand how Xoxoday Empuls schedules and personalises anniversary notifications by tenure, country, and department.
  </Card>

  <Card title="What gift options are available in the service award catalogue" href="/empuls/recognition/what-options-are-available-for-a-certificate-is-electronic-or-physical-available">
    Explore how Xoxoday Empuls structures award tiers and curates the gift catalogue for each milestone level.
  </Card>
</CardGroup>